Training Co-ordinator

**J ob Description**
**Training Co-ordinator**

**Role Details**

Role title Training Co-ordinator

Department Academy

Reports to Head of Academy

Line manager for N/A

Salary £27,000

**Vision and Mission**

**Vision**
As the pioneering workplace and facilities management body, our vision is to drive change for the future.
To be the trusted voice of a specialist profession recognised, beyond the built environment, for its ability to
enable people to transform organisations and their performance.

**Mission**
We empower professionals to upskill and reach their potential for a rewarding, impactful career. We do
this by advancing professional standards, offering guidance and training, developing new insights and
sharing best practice.

**The company has a strong culture based on our values**
- Confident and Bold
- Human and Inspiring
- Knowledgeable and InSync
- Active and Energetic

**Social Value**

We are a Disability Confident employer, Investor in People accredited, Living Wage employer, Good
Business Charter employer. We offer charity days along with paid for social events and make efforts to
reduce our impact on the planet.

**Job Purpose**

To support the delivery of IWFM’s Academy face to face and online training offering. This will include the
scheduling of training courses, supporting the marketing of courses through web and other channels,
administration of courses and co-ordinating of post course activity.

**Job Description: Training Co-ordinator
**Key Accountabilities
**- Schedule training courses to meet budgetary requirements
- Working with IWFM Marketing team to market training courses, including the development of

promotional materials and case studies
- Working with IWFM Events to book suitable venues and manage venue preparation
- Appointing trainers to deliver courses and ensuring they have all required materials
- Working with the IWFM Sales and Finance team to manage sales of IWFM courses and manage

uptake
- Support the diversification of the product portfolio and the expansion of the existing trainer

network.
- Provide support to the delivery of courses, e.g. collate and dispatch course materials, attend

courses as representative of IWFM
- Co-ordinate post course-activity, evaluation of feedback forms, provide feedback to course trainer,

support the review of course content based on feedback
**Technical Skills**
- Planning skills to prioritise work, budgets and resources and review progress to redirect action

where necessary
- Communication skills to build working relationships with key internal and external stakeholders
- Continuous improvement skills to evaluate performance and offer solutions to challenges
- Change management skills to readily adopt new ways of working and work with others to ensure

changes are embedded into team practices and are sustainable
**Behavioural Skills**
- Team-working - models behaviour that shows respect, helpfulness and cooperation. Provides

support and feedback to colleagues when needed.
- Business focus - focus effort on activities that contribute to business performance. Ensure

relationships with customers/suppliers add value
- Customer focus - seeks feedback from customers to enhance service and/or products. Establishes

customer need to communicate effectively with customers.
- Improvement focus - responds positively to challenge. Offers ideas and solutions to challenges.

Readily adopts new ways of working.
- Reflective practice - reflects on own performance and sets actions to improve.

**Role Specific Requirements
2 CONFIDENTIAL

**Job Description: Training Co-ordinator
- Experience of working within a Learning and Development team or education environment would

be advantageous
3 CONFIDENTIAL