Project Support Associate

2 weeks ago

Bishop's Stortford, United Kingdom Thermo Fisher Scientific Full time

**Job Title: Project Support Associate (PSA)
- Hybrid**

**Position Location**:Bishop’s Stortford, UK**

Fisher Bioservices is the industry leader in the management of critical biological materials to support the advancement of cell therapies, GMP biologics, and population-based public health research. We provide customized, end-to-end chain of custody solutions for our large pharmaceutical customers and partners in academia and government, ensuring the integrity of their valued material.

**How will you make an impact?**

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

**Position Summary**:
The PSA works with other project managers in a small pod, helping them handle a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is equal parts strategic and tactical in nature. This position leads the relationship with moderately sophisticated and simple larger clients, and is responsible for shepherding tasks to completion, issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

With assistance from internal service providers, the PSA is responsible for co-coordinating all operational aspects of the company's services relating to production, storage and distribution within assigned projects.

**Project Level Responsibility**:low to medium complexity projects. These include but not exclusive storage, multiple distribution sites and receipt.

**Key Responsibilities**:

- Assessment of client supplied study specifications in conjunction with Quality, Operations and Procurement to help design Supply Chain solutions to meet the needs of the project.
- Overall responsibility for ensuring that activities come together in a timely manner to meet the client requirements
- Provision of data and technical input to business development to help in the creation of proposals.
- Manage client communications and works to prepare and present at client meetings as the assigned Project Manager. Attends bid defenses as necessary.
- Internal and external coordination and communication of all relevant project activities and schedule.
- Where available, use of appropriate project planning tools e.g. Microsoft Project to supervise and communicate achievements and critical path activities and responsibilities.
- Timely provision of reports and other information to clients as required.
- Responsible for timely communication with all collaborators on order status.
- Set-up of study on internal systems.
- Liaise with Operations to ensure study logistics carried out and handled appropriately.
- Leading client and internal status meetings.
- Assist with management of stock levels for kit materials and packaging components.
- Writing and review of departmental SOP’s and Project Plans and other documentation.
- Responsible for revenue recognition for projects assigned and verifies final information for Accounting Department prior to invoices release.
- Supervise and record change in the scope of contracts.
- Management of Client/Site Enquiries. Log calls / issues in appropriate systems.
- Handles non-conformance and provides reports and timely resolution.
- Provision of training to other members of FBS, where appropriate.
- Participation in cross-functional business process improvement activities as the need arises.
- Effective written and verbal communication skills, ability to work with all levels of management, tailoring message appropriately for recipients.
- To be available for infrequent overtime work as vital.

**Minimum Requirements/Qualifications**:

- Strong admin and customer services experience.
- Ideally 1 year of successful experience in project management as an Associate/Assistant Project Manager.
- Able to act up Project Manager role in absence as the need arises.
- Preferably understanding of the clinical development process and clinical trial supplies.
- Experience or knowledge in the packaging and logistics to support clinical trials within a CRO environment or equivalent.
- Understanding of GXP requirements in a pharma or CRO environment.
- Flexible and adaptable with strong customer leadership skills.
- Able to analyse problems and define customer centric solutions.
- Able to work with resilience and support others within team.
- Good interpersonal, verbal, written and numerical skills.

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