Client Onboarding Coordinator

5 months ago

London, United Kingdom Creative Car Park Ltd Full time

We are Creative Car Park and work with over 1,000 businesses of all sizes. We provide solutions to make their car parks safer and happier places to park. We have been established for over 20 years and are considered a leading professional car park management company with our client relationship at the heart of everything we do. As our business continues to grow, we are looking to recruit an experienced **Client Onboarding Co-ordinator.**

**Are you**:

- Experienced in onboarding new clients into a business?
- Do you have experience managing client relationships from the point of sale through to successful implementation providing excellent care to multiple clients?
- Do you have a positive “can do” attitude, and able to prioritise your workload and stay calm under pressure?
- Have you got the skills to have challenging conversations with clients that result in positive outcomes?

**Excited to know more?**

This is a great opportunity to work within a creative and supportive team environment. We operate a hybrid working model (combining home/London offices), although client visits will at times be required.

**The essentials**:

- Own the client onboarding process, for every newly signed site ensuring every touchpoint in the onboarding process is delivered.
- Responsible for all communication with clients, ensuring that their expectations are met, and delivering on all deadlines.
- Ensuring all communications and documentation is recorded on the CRM to provide full site history.
- Co-ordinate with engineer team leader weekly to align site survey / installation/ dates and plans and business targets achieved.
- All new clients to be trained & coached, to ensure that they are proficient in the use of our system and understand all operating procedures.
- Document all completed training on CRM and share feedback from the session to improve future training.
- Working with the sales team, to ensure there is an open effective line of communication, engaging, supporting, and updating on progress in line with our installation plan.
- You will take a lead role in delivering our NPS client satisfaction programme, being the voice of the customer internally, ensuring client feedback is shared across the business.
- Ensure handover of sites to BAU team is seamless.
- Own and investigate sites issues end to end /managing objections/ investigating issues with solution focused response provided to client.
- In the event of site issue escalation ensure comprehensive history of issues and action taken to date is documented on CRM and provided to Onboarding Manager.
- Support your colleagues, by sharing what works and what doesn’t, providing evidence of process improvements implemented.

**Your best bits [where you’ll stand out]**
- Confidently articulate and decisive - driving win-win outcomes
- An expert in building relationships quickly
- Ability to make effective, accurate decisions, judgement calls, and reliable recommendations with mínimal support from senior team members and Management
- Professionalism and the ability to influence in a positive manner
- Excellent interpersonal skills with a positive customer-service-oriented attitude
- Ability to engage and collaborate with team members locally and across other Centres
- Excellent time management and organizational skills, with the ability to work well under pressure, manage workloads, meet deadlines and prioritize efficiently

**Important info**

**Sound like your perfect match?**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London, N3 2JX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- onboarding new clients into a business: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, N3 2JX

Reference ID: Client Onboarding Coordinator - December 23

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