Apprentice Front of House Assistant-birmingham

4 weeks ago


Birmingham, United Kingdom Appcastenterprise Full time

**Job Title: **Apprentice Front of House Assistant

**Location**: Ladywood Leisure Centre, Ladywood Middleway, Birmingham B16 8TR

**Working Week**: 40 hours per week, Monday - Sunday, shifts between 6am and 10pm.

**Salary: **£10,032.31 plus benefits and commission

**Apprenticeship Qualification**: L3 Business Administrator Standard

**Expected Apprenticeship Duration**: 18 months minimum

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongsideyour colleagues and getting hands on experience.

As our new ApprenticeFront of House Assistant at Ladywood Leisure Centre, you will be the main point of contact for phone calls, resolving issues and contribute to a great customer experience. You’ll contribute to team responsibilities and be the faceof a busy leisure centre while completing your L3 business admin apprenticeship. You will also undertake tasks in different areas, including health & safety, office management and other processes. As you gain experience you will undertake additional duties,including selling memberships for commission.

As part of the apprenticeship scheme, we’ll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered on site at Serco). You’ll also have access to a treasure trove of development opportunities and enjoy thesupport and encouragement of our super-friendly team.

**About you**

To be successful in this role you will need to have a passion for customer service. You will need to be

organised, able to plan and prioritise and be a real problem solver As well as, being someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks and projects at once.

You’ll have several stakeholders, so your ability to communicate effectively (both written and verbally) is vital in keeping your customers happy. You’ll be required to build strong relationships with a variety of stakeholders so high energy and abilityto build rapport is important.

**What else do you need to know?**
- It is essential that you are able to travel daily to Ladywood Leisure Centre to arrive on time for work.
- Employees are allowed free use of the facilities for them and plus one.
- You will also need to complete an on-line initial assessment as part of the recruitment process.This will help us guide you to the most appropriate programme to meet your needs.

**Why Serco?**

Meaningful and vital work:You’ll support the growth of our diverse portfolio of contracts, providing specialised consultative support to our stakeholders.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.

sercoap



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