Inbound Customer Service Advisor
2 days ago
**Are you bold, tenacious and wanting a challenge? Then read on**
We want Customer Service Advisors based **in Manchester **who will be key in building relationships with our client’s customer base. This is a Customer Service position for people who want to develop and progress within one of our teams.
You’ll be answering inbound calls from existing customers, assisting with account queries, insurance policies and helping customers renew their breakdown policies.
What's in it for you?
- Pension scheme
- Fortnightly pay
- 5pm finish at weekends
**Responsibilities**
- Manage your own inbound calls in a timely manner
- Follow structured scripts and criteria when handling various breakdown transactions
- Identify customers’ needs and demonstrate effective problem-solving techniques
Build growing and sustainable relationships with our customer base by engaging conversation and going the extra mile
- Keep records and up-to-date logs of your conversations and sales on our contact centre database system
- Work towards Key Performance Indicators (KPIs) in order to earn your monthly bonuses
- Seize opportunities to up-sell various insurance/breakdown based products when they arise
**The details**
- This is a full time, permanent position
- 40 hours per week between Monday to Sunday - you’ll need to be fully flexible and available to work plenty of weekends
- Rotational shift pattern between 8am to 8pm (5pm finish on weekends)
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