Inbound Customer Service Advisor
4 days ago
**Monday - Friday 8:30am-5pm**
**£20,000 + quarterly bonus**
**Hybrid working**
Do you enjoy helping customers and going above and beyond?
Have you got experience working with customers on the phone and you're now looking for a new challenge?
We have an exciting opportunity for Inbound Customer Service Advisors to join a leading organization based in Manchester.
This role would suit a well organised and considerate individual who can deliver exceptional customer service to our customers. The successful applicant will possess a strong customer service background and be able to demonstrate their positive attitudeand ability to solve problems. You will also need to have excellent communication skills both written and verbal.
**Inbound Customer Service Advisor responsibilities will include**:
- Answering inbound calls and effectively dealing with customer queries; ensuring that these are followed up in a timely manner if require
- Ensure efficient flow of information between the Sales Team and Customer Services.
- Liaise with internal and external management team
- To be aware of and comply with all company policies and procedures
**What are we looking for in an Inbound Customer Service Advisor?**
- Excellent verbal and written communication skills
- Strong organisational skills
- Telephony experience is desirable
- Strong IT skills including MS Office and MS Excel
- Excellent attention to detail and a high level of accuracy in all areas of work
- Must feel comfortable working in a fast-paced office environment
- Able to work well as part of a team as well as individually
- Flexible approach to work, with a willingness to be involved in other areas of the business as required
- Enjoys the dynamics of team working, knowing when to ask for help or offer support to colleagues
- Has a "can do attitude" in delivering the agreed solution and in delighting customers
Interested in knowing more about this Inbound Customer Service Advisor opportunity?
**CLICK APPLY.
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