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Helpdesk Planner/scheduler

3 months ago

Manchester, United Kingdom RX Plus Facilities Full time

**Welcome to Mitie Group Ltd**:
We are currently seeking a Helpdesk Planner/Scheduler to join our team at Atlas Business Park in Wythenshawe, Manchester, Greater Manchester, in North West England, United Kingdom.

**Job Title: Helpdesk Planner/Scheduler**:
**Client: Mitie Group Ltd**:
**Location: ATLAS BUSINESS PARK, WYTHENSHAWE, Manchester, GREATER MANCHESTER, North West England, M225PR, United Kingdom**:
**Category: Helpdesk Planner/Scheduler**:
**Start Date: 11/03/2024**:
**End Date: 28/05/2024**:
**Shift Start: 08:00:00**:
**Shift End: 17:00:00**:
**Payment Rate: £10.42 per hour**:
As a Helpdesk Planner/Scheduler at Mitie Group Ltd, you will be responsible for coordinating and scheduling helpdesk services to ensure smooth operations and efficient customer service delivery.

This is a temporary position starting on 11th March 2024 and ending on 28th May 2024. The shift will run from 8:00 AM to 5:00 PM, with a payment rate of £10.42 per hour.

Your main duties and responsibilities will include:
Managing incoming service requests and allocating resources accordingly

Scheduling and coordinating helpdesk staff to ensure adequate coverage

Communicating with clients and internal teams to coordinate service delivery

Monitoring and tracking service requests to ensure timely resolution

Updating and maintaining accurate records of service activities

Assisting in the development and implementation of service schedules and plans

Providing administrative support to the helpdesk team as needed

To be successful in this role, you will need:
Excellent organizational and multitasking skills

Strong communication and interpersonal abilities

Attention to detail and accuracy in work

Ability to work independently and as part of a team

Previous experience in a similar role is desirable but not essential

If you are looking for a dynamic and challenging temporary position as a Helpdesk Planner/Scheduler, then Mitie Group Ltd is the place for you