Building User Support Officer

2 weeks ago


Liverpool, United Kingdom University of Liverpool Full time

You will be responsible for maintaining the reception and the day to day running of one or more University hybrid working buildings as directed by the Building Services Manager.

You will ensure the good management of the premises, ensuring key elements of Health and Safety compliance are followed and assist with the delivery of an integrated service provision within a range of facilities/building issues. You will report to the Building Services Manager or the Deputy Building Services Managers.

You will be member of a large team of Building Managers, Building Service Assistants, Receptionists and Customer Service Assistants with a flexible approach to all aspects of work, supporting the management team across all buildings. You will be providing an efficient and effective, customer focused support service and will be a key point of contact for a range of people both internal and external to the University, acting as first line of enquiry for students, staff, contractors, deliveries and visitors. You will act as a conduit for the various facilities functions across, Cleaning, Campus Support, reception areas and maintenance for the building and users, becoming a lead/solo representative for Health and Safety within hybrid buildings on a day to day basis. You will provide administrative support to Building and Cleaning Services Management, including administration for events.

Working within a culture of teamwork and personal responsibility, you will play a key role in the continued success and image of the Facilities, Residential and Commercial Services department (FRCS). This includes duties relating to Examinations, Open Days, Recruitment Events and Conference Activity. You will provide a point of contact within buildings dealing with staff, students, visitors, suppliers etc. in a professional manner within a hybrid working environment.

You should have a BTEC National level qualification, or equivalent.

You will need to be able to work flexibly between the hours 0800-1800 Monday to Friday. Optional overtime will be available occasionally for weekend events and occasional operational need.


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