Team Administrator

5 months ago


Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

Falls and Fracture Prevention Service in Brighton and Hove is delighted to offer this position of a part time administrator.

The post holder will work within Falls and Fracture Prevention team based at Brighton General Hospital/ Briggs Unit in Brighton and will contribute to the provision of a comprehensive service to patients with history of falls and those at risk of developing Osteoporosis in the community. The post holder will support clinical team by carrying out administrative tasks to assist patient care, governance and processes of Falls and Fractures Prevention Team.

We are looking for an effective team player with good organisational & communication skills. They must also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience.

Job Summary

To support the delivery of the Falls & Fracture Prevention Service by providing the lead secretarial, clerical and administrative support to the Service.

Acts as a key point of contact for a clinical service. Ensure that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.

To be responsible for the single point of referral/contact for the Falls & Fracture Prevention Service on a day-to-day basis and take a key role in developing processes and procedures for this.

Inputting data and submitting accurate and timely statistical information/reports using varied IT systems as required

Maintaining confidentiality and conforming to The Data Protection Act requirements.

Attending and contributing to staff meetings and supporting developments within the service.

To manage the administrative office independently and supervise the Band 2 Administrator

To be able to use own initiative, deal with anything that arises on a day to day basis and liaise effectively with Clinical Leads and Team

Carrying out any duties or responsibilities reasonably delegated or requested by the Clinical Leads including PA support as required.

“We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?

Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
**Supportive flexible working patterns such as**: part time, flexi time, annualised hours, and flexi retirement options
Excellent training and development opportunities
Research opportunities
Cost-effective workplace nurseries in Crawley, Hove and Brighton
Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
Access to a wide range of benefits and discounts for NHS staff”

Communication and Working Relationships

To proficiently be the first point of contact for patients, carers and staff who are contacting the team, this will include dealing with enquirers, providing an effective messaging service and the initial handling of complaints in line with the Trusts’ policy

Regularly communicates with clinicians and junior administrative support colleagues across the Falls & Fracture Prevention service. Acts as a key point of contact between the service and other corporate support services, such as Estates & Facilities, HR, Finance and Governance for issues such as site visits, payroll and staffing administration, processing orders and invoices.

To book appointments for patients verbally and in writing, which will include telephone and face-to-face contact with people who may have difficulty understanding due to communication difficulties such as hearing loss, dementia and dysphasia.

To take accurate and detailed messages from patients and health and social care professionals (including diagnoses, medications and professionals involved in care), recording the information on SystmOne and take appropriate action as part of role in receiving referrals and information for the single point of contact

To maintain confidentiality at all times when dealing with client/staff information and sensitive Trust information.

To report concerns regarding patients/staff to the Clinical Leads to man


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