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Customer Service Representative

4 months ago

Belfast, United Kingdom Global Partners Ltd. Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity to utilize your communication and problem-solving skills in a fast-paced and dynamic environment.

**Duties**:

- Answer incoming customer calls and respond to inquiries promptly and professionally
- Provide accurate information about products, services, and company policies
- Assist customers with order placement and tracking
- Resolve customer complaints or issues in a timely and satisfactory manner
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction
- Perform data entry tasks accurately and efficiently

**Requirements**:

- Excellent verbal and written communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong phone etiquette and active listening skills
- Proficient in data entry with attention to detail
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills with the ability to remain calm under pressure

**Job Types**: Full-time, Permanent

**Salary**: From £23,748.61 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 20/04/2024