Holidays Operation Team Leader

3 weeks ago

Swansea, United Kingdom National Trust Full time

We have a rare opportunity to become Gowers Team Leader to support our fantastic team of Holiday Cottage Cleaners to our 4 cottages; the iconic Old Rectory at Rhosili, 1 Coast Guard Cottage, South Pilton Green Cottage and Burrows cottage. This is an opportunity to help manage the small team of caretakers and maintain the highest standards in our stunning cottages. Day to day duties will involve rota management, stock management, liaising with stakeholders, team training, changeovers and property maintenance to ensure that our guests have their expectations met.

**Duration**:Permanent

**Hours: 15 **hours per week

**Salary**:£ **11.64 **per hour

Internally you will be known as 'Holidays Operation Team Leader'

Mae gennym gyfle prin i ddod yn Arweinydd Tîm Gŵyr i gefnogi ein tîm gwych o Glanhawyr Bwthyn Gwyliau i'n 4 bythynnod; yr Hen Reithordy eiconig yn Rhosili, 1 Bwthyn Gwylwyr y Glannau, Bwthyn Gwyrdd De Pilton a bwthyn Burrows. Dyma gyfle i helpu i reoli'r tîm bach o ofalwyr a chynnal y safonau uchaf yn ein bythynnod godidog. Bydd dyletswyddau o ddydd i ddydd yn cynnwys rheoli rota, rheoli stoc, cysylltu â rhanddeiliaid, hyfforddiant tîm, newid dros dro a chynnal a chadw eiddo i sicrhau bod ein gwesteion yn cael cwrdd â'u disgwyliadau.

Hyd: Parhaol

Oriau: 15 awr yr wythnos.

Cyflog: £11.64 yr awr

Mewnol byddwch yn cael eich galw'n 'Arweinydd Tîm Gweithredu Gwyliau'

What it's like to work here:To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What you'll be doing:You will induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.

Health and Safety compliance and good environmental management is essential. You will be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.

**Please read the role profile attached.**

Byddwch yn sefydlu staff newydd ac yn cefnogi darparu gwasanaeth effeithlon, effeithiol a hyblyg gan sicrhau yswiriant ar gyfer newid, glanhau gwasanaethau ac agor tai gan gyrraedd safonau uchel iawn o gyflwyno; cydlynu gwaith cynnal a chadw ac atgyweirio arferol, ac yn delio ag ymholiadau cwsmeriaid yn unol â'r Pecyn Cymorth Gwyliau NT.

Mae cydymffurfiaeth iechyd a diogelwch a rheolaeth amgylcheddol dda yn hanfodol. Byddwch yn gyfarwydd â gweithio i asesiadau risg, gweithdrefnau COSHH, adroddiadau damweiniau a diogelwch tân.

**Darllenwch y proffil rôl ynghlwm.**

Who we're looking forWe'd love to hear from you if you have:

- practical experience in an operational role in a holiday operating environment
- a good understanding of necessary standards of housekeeping, presentation and maintenance
- some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints

Byddem wrth ein bodd yn clywed gennych os oes gennych chi:

- profiad ymarferol mewn rôl weithredol mewn amgylchedd gweithredu gwyliau
- dealltwriaeth dda o'r safonau angenrheidiol o gadw tŷ, cyflwyno a chynnal a chadw
- rhywfaint o brofiad goruchwylio, sgiliau pobl dda, hyder wrth ddelio ag amrywiaeth o sefyllfaoedd gan gynnwys digwyddiadau a chwynion

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.
- Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol
- Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)
- Cynllun gofal plant di-dreth
- Cynllun benthyciad blaendal rhent
- Benthyci

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