Customer Service Advisor

1 week ago

Doncaster, United Kingdom Plusnet Full time

Customer Service Advisor

**Job Req ID**:30779**Posting Date**:6 Mar 2024**Function**:Plusnet contact centres**Unit**:Consumer**Location**:Doncaster Contact Centre, Doncaster, United Kingdom**Salary**:23,504.00**Where**: Doncaster

**Full Time**: Permanent

**Start Date**: 28th May 2024

**Salary**: £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus

**Hourly rate**:£12.05

**The Role**
- Are you someone with enthusiasm and belief in providing excellent customer service?
- If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the **backbone** of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of **billing** questions or answering a **technical** query they may have. With the **training** and **support** we give you, you’re the **expert** that our customers **love** talking to.
- We are more than a **team** at Plusnet; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Wondering If You're What We're Looking For?**
- We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender** **identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at Plusnet.

**What we offer**
- A **great** starting salary of **£23,504.00**, rising to **£24,064.00** at 9 months, plus **incentives** throughout the year
- Our **Smart working model** which supports you to create a **flexible working** routine that works for you
- **Huge** discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you **hundreds** **of** **pounds** every year
- Volunteering days, so you can **give back** to your local community
- A share scheme where you can **invest** in the company at a **discounted** rate
- **25 days holiday** with the option to buy more
- Optional Pension scheme to **protect** your **future**

**What Are You Waiting For?**
- If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started

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