Workflow Coordinator

1 week ago

London, United Kingdom Stone Recruitment Group Full time

**Workflow Coordinator - Business Support Services**

My client is looking for a team leader / workflow coordinator to join their London office. This client is a top 50 national law firm who has undergone a period of well managed growth. This could be a great opportunity for someone with strong administration skills that is looking for a new challenge in an elevated position of responsibility.

As the single point of contact for fee earners and the completion of their work, this role will undertake a variety of aspects including managing the workflow by utilising your team and shared services, whilst retaining ownership and accountability of all tasks through to completion.

You will also provide support to the French Group by working closely with the French clients, the firm's lawyers, key partners and support team members. You will provide a high quality, comprehensive workflow management and organisational service to fee earners in the group and exceptional client service.

**Main Responsibilities**
- Effectively manage resources and coordinate workloads to ensure all incoming tasks are assigned to a team member and completed on time
- Communicating instructions and managing expectations between key stakeholders and administrators
- Supporting team leaders with the delivery of training to new and existing team members
- Ensuring best practices, firm policies and training guides are followed across the team
- Support team leaders to ensure relevant processes have up to date training guides
- Working with team members to implement and drive internal projects, which contribute to an enhanced service offering to the firm
- Working knowledge of health and safety, including participating in all on site health and safety audits and assessments

**What technical skills are required for someone to be successful and enjoy the role?**
- Experience of working in a legal or professional services environment (desirable)
- Advanced knowledge of Microsoft Office
- An aptitude for producing documents and client communications of the highest standard
- Advanced knowledge of document management/case management systems
- Must be bilingual French/ English (high level both oral and written)

**Who would be a good fit for this role?**

As part of the legal support services team, you would be expected to have the following skills and experience:

- An effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times
- Customer service focused
- Proven experience of managing administration services and resources, with a hands-on, practical approach
- Effective at investigating issues and seeing a problem through to conclusion
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
- Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
- Positive can-do attitude with the ability to adapt to change
- Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively
- Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables

**Job Type**: Permanent

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private dental insurance
- Private medical insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location

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