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Waterlink Commercial Advisor

3 months ago

Kent, United Kingdom South East Water Full time

**Do you enjoy organising and planning work?**

**Do you always see the job through to conclusion? Are you a great team player? If so, this could be the opportunity for you**

**We want to be the water company people want to be supplied by and want to work for.**

You’ll take up this important role to ensure the works completed by our field teams are being planned and finished as efficiently as possible.

You’ll liaise with Contractors and Plumbers to help them meet their objectives. You’ll assign work to field staff based on operational requirements, work priorities and workloads. An excellent knowledge of Microsoft Office and confidence using IT systems to keep records and work systems updated will be important.

You’ll arrange customer appointments, follow up to ensure repairs have been completed to satisfaction, monitor reports to ensure processes and timescales are followed and will coordinate the work of the team.

Previous experience would be useful but isn’t essential. What’s really important, is that you can manage different priorities and enjoys working under pressure. No two days are ever the same here. You’re self-motivated, well organised and willing to go the extra mile to deliver the best results.

In return, you’ll get all of the training and coaching you need to perform at your best with lots of support and encouragement from our friendly, close-knit team. You’ll have the opportunity to increase your salary to via our career progression scheme. There’s also the possibilities of moving into new roles as you grow your career at South East Water.

**What’s it like to work at South East Water?**

**You’ll grow a career with a meaningful purpose. Be you, belong and be valued.**
- Come to work to feel safe, valued and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.

**What will you mainly be responsible for delivering?**
- Assigning work to field staff based on operational and commercial requirements, work priorities and field team workloads.
- Helping to prepare daily work information packs for contractor gangs and plumbers.
- Using our IT system (maximo start centres) and reports to monitor and manage operational and commercial workloads.
- Liaising with the field teams and plumbers to ensure customers needs are being met.
- Ensuring all of the required plant and street-works notices are in place for work to be carried out.
- Organising reinstatements to meet deadlines determined by customers and Street-works notices.
- Keeping customers engaged to ensure they are kept up to date with any changes or variations that occur in works being completed.
- Liaising with other South East Water departments to provide operational information, work progress and details to help resolve customer complaints.
- Work as part of the Waterlink team to ensure all targets and objectives are being met, assisting other areas of the department when required.

**What do you bring to the role?**
- You know how to deliver excellent customer service.
- You thrive working under pressure in fast paced environments.
- You’re able to solve problems to achieve the best outcomes.
- You’ll be competent using IT systems to carry out your work.
- You’re highly organised and enjoy planning.

**What can you expect from us?**
- Excellent Stakeholder pension scheme, up to 10% employer contribution
- 5 weeks holiday entitlement, increasing to 6 weeks with length of service
- Flexible annual leave policy to buy / sell holiday
- 2 paid volunteering days annually to support causes you care about
- Cycle to work scheme
- Health cash plan
- Life assurance
- Wellbeing related benefits

**Everyone needs water, South East Water welcomes**
**_everyone_**

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

**What to expect from your recruitment**
- Please upload a CV via our careers website.
- Interviews will be held at our office in Snodland, Kent.
- We are unable to provide sponsorship for this position.
- You will be required to have the right to work in the UK on commencement of employment with South East Water.