Warranty Advisor

4 weeks ago


Swansea, United Kingdom Tredz Full time

The Job...

At Tredz we're big bike believers, big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.

Our Aftersales Warranty team is a vital and important department for Tredz.co.uk. You will be dealing with all aspect of technical aftersales, from warranty claims with suppliers to set-up issues on delivery.

We pride ourselves on our effortless customer service and going the extra mile for our customer. You will be responsible for taking the stress out of any aftersales problems by striving to get them resolved as quickly as possible and keeping our customers expertly informed along the way.

Excellent communication skills are essential for this role alongside the ability to problem solve customer’s technical aftersales issues. Whilst we would prefer people who have a good bike knowledge, we would consider applicants who don’t yet possess any bike knowledge but have a strong background in following processes along with mechanical, methodical way of thinking.

This role will require occasional weekend working,

The Skills / Experience...

A good knowledge of bikes is preferred for this role but a keen willingness and ability to develop a deep understanding and knowledge of bikes is essential. Complementing your proven track record of excellent customer service, you will be able to expertly follow a process exercising problem solving skills along the way. This is a very fast paced and ever-changing role suited to quick thinkers, fast learners with a keen eye for detail.

Ability to create a culture based on our core values: ‘Effortless Customer Service’.

A genuine passion and understanding for cycling or a willingness to learn
Ability to display empathy and actively listen
Excellent customer service experience with a great telephone manner
Quick thinking and good at problem solving
Focus on quality not quantity
An excellent communicator (written and verbal)
Enthusiastic & Passionate
Always put yourself in the customer’s shoes
Process minded.

**Job Types**: Full-time, Permanent

**Salary**: £22,713.60 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- customer service: 1 year (preferred)
- After sales: 1 year (preferred)

Work Location: Hybrid remote in Swansea, SA5 4DL


  • Warranty Advisor

    2 months ago


    Swansea, United Kingdom Tredz Full time

    **We’re looking for a Warranty Advisor to join our Warranty department in Swansea on a temporary 3 month basis.** **The Job...** Our Warranty team is a vital and important department for Tredz.co.uk. You will be dealing with all aspect of technical aftersales, from warranty claims with suppliers to set-up issues on delivery. We pride ourselves on our...


  • Swansea, United Kingdom Cycle Solutions (Cycle to Work) Full time

    Aftersales Customer Service Advisor Working in tandem with our customer service team and our warranty department, your role will be to liaise with the customer as to the nature of the problem, looking for the best available outcome, discussing options with manufacturers/distributors and local bike shops, within the warranty guidelines. The person we’re...

  • Warranty Advisor

    5 minutes ago


    Swansea, United Kingdom Tredz Full time

    The Job... Our Warranty team is a vital and important department for Tredz.co.uk. You will be dealing with all aspect of technical aftersales, from warranty claims with suppliers to set-up issues on delivery. We pride ourselves on our effortless customer service and going the extra mile for our customer. You will be responsible for taking the stress out of...

  • Warranty Advisor

    1 month ago


    Swansea, United Kingdom Tredz Full time

    The Job... At Tredz we're big bike believers, Big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there. Our Warranty team is a vital and important...

  • Warranty Advisor

    1 month ago


    Swansea, United Kingdom Tredz Full time

    The Job... At Tredz we're big bike believers, big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there. Our Aftersales Warranty team is a vital and...

  • Service Advisor

    1 week ago


    Swansea, United Kingdom FRF Motors Limited Full time

    **Service Advisor** **OTE £30K+** **Hours of work**: - **8.00 am to 5.30 pm Monday to Friday** - **8.00 am to 12.30 pm Saturday rota (every other)** As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. This is a busy department and the role...


  • Swansea, United Kingdom Tredz Full time

    At Tredz we're big bike believers, big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there. Our Aftersales Warranty team is a vital and important...


  • Swansea, United Kingdom Bassetts Honda Full time

    Vehicle Service Advisor/Senior Service advisor required in Honda Swansea. Starting salary plus bonus scheme and overtime providing a potential annual earnings of up to £30000 per annum. 45 hour week Mon to Fri 8:00am-17:30pm. (Saturdays to be looked at going forward but not currently. Will be paid at overtime, time and a half) Bassetts Honda / Ssangyong,...

  • Service Advisor

    2 weeks ago


    Swansea, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor required in Swansea.** - ** Up to £25,500 starting salary pending experience £31,500+ uncapped annual on-target-earnings + service plans.**: - ** Monday to Friday 8:00am-6:00pm with 1 in 4 Saturdays 8:00am-12:00pm paid at time and a half.**: - ** Fantastic career prospects a manufacturer owned car dealer group.** A rare and not-to-miss...

  • Service Advisor

    4 days ago


    Swansea, United Kingdom FRF Motors Limited Full time

    **Hours of work**: - **8.00 am to 5.30 pm Monday to Friday** - **8.00 am to 12.30 pm Saturday rota (one in two)** As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. **Duties of the Service Advisor**: - Dealing with customer requirements for...

  • Service Advisor

    15 hours ago


    Swansea, United Kingdom FRF Motors Limited Full time

    **Hours of work**: - **8.00 am to 5.30 pm Monday to Friday** - **8.00 am to 12.30 pm Saturday rota (one in two)** As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. **Duties of the Service Advisor**: - Dealing with customer requirements for...

  • Service Advisor

    18 hours ago


    Swansea, United Kingdom FRF Motors Limited Full time

    **Hours of work**: - **8.00 am to 5.30 pm Monday to Friday** - **8.00 am to 12.30 pm Saturday rota (one in two)** As a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company. **Duties of the Service Advisor**: - Dealing with customer requirements for...


  • Swansea, United Kingdom M&P Direct Ltd Full time

    Dealing with the service requirements of all our customer, this role requires: - good communication skills, liasing with customers, sales staff and technicians - allocating service, warranty and repair work to technicians - prepare accurate customer estimates and invoices - dealing with premium brand manufacturer processes Salary quoted is a base salary...