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Aftersales and Warranty Advisor
4 months ago
Aftersales Customer Service Advisor
Working in tandem with our customer service team and our warranty department, your role will be to liaise with the customer as to the nature of the problem, looking for the best available outcome, discussing options with manufacturers/distributors and local bike shops, within the warranty guidelines.
The person we’re looking for will be
- Confident on the phone, with the ability to proactively resolve Aftersales queries and complaints.
- Motivated, with the ability to work on their own initiative.
- A confident communicator with excellent spoken and written skills.
- Able to display good organisational and planning skills.
With this skillset we will be able to train you to
- Review claims for parts and equipment and determine which ones are covered by warranties.
- Communicate with manufacturers, to secure replacement parts and repairs for defective merchandise.
- Organise collections of faulty parts for repair works to be carried out by workshop and arrange re-delivery of bicycle to close the warranty claim.
Preferable skills and experience:
- Customer Service or Complaints telesales experience is desirable but not essential, and you will be given on the job training and support, ensuring that you maximise your potential within the role.
- Effective problem solving and outcome resolution skills are essential.
- Interest in the Cycling Industry is desirable but not essential, any previous technical experience would be an advantage.
Most of all we're looking for someone with a real desire to help the customers that we engage with, to provide the best outcome when things go wrong and ensure the focus is a positive resolution.
What’s in it for you?
Cycle Solutions has established itself as a leading light in the Cycle to Work market as well as one the fastest growing direct retailers in the cycling industry. Our Cycle to Work clients include some of the UK’s best-known employers (such as Heinz, Natural Resources Wales, Vodafone and the Department for Transport), while we serve the whole of the UK via our e-commerce website.
There will be organised ongoing training available to develop your skill set throughout the induction period and continued within the role. We are a rapidly growing business, and we are committed to working with all colleagues to continually develop skills and career progression, we're always helping our team grow and find their unique career path within Cycle Solutions.
In addition to a vibrant, friendly, and fast-moving workplace we also offer a fantastic benefits package (including the UKs best Cycle to Work scheme) to support our great performers.
If the above sounds of interest then get in touch and start your Cycle Solutions career, we cant wait to hear from you.
**Job Types**: Full-time, Permanent
**Salary**: From £23,324.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 30/03/2024
