Time & Attendance Associate Consultant - Emea

1 month ago

Milton Keynes, United Kingdom WorkForce Software Full time

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organisation’s needs—no matter how unique their pay rules, labour regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organisations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionised, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organisations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labour costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Associate Consultant works with more senior team members to help deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each customer. The Associate Consultant works with the Global Services project teams to help ensure the WFS Suite products being developed comply with the needs of the customer and are delivered successfully by gathering and defining the customer’s documented workforce management business requirements and validating their expected results. They continue to develop their skills in consulting, leadership client relationships, and in the knowledge of WFS Products by taking WFS product suite training courses and maintaining certifications.

**Responsibilities**:

- Responsible for participating in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Participate and eventually help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
- Help maintain requirements and keep records of important project artifacts in designated project repository
- Organise multiple tasks and prioritize as needed to meet deadlines
- Attend and participate in team meetings
- Follow process and continuously improve skills by following procedures and processes established by the Consultant Competency Team Leaders
- Provide status updates with Project Managers, customers, and stakeholders on project status
- Partner with all WFS internal teams during project phases to ensure successful customer implementation
- Assist internal WFS team with software testing along with roll out and go-live activities such as data loads and system initialization
- Become familiar with aspects of labour laws and how they impact employers and their employees
- Conduct web-based and on-site customer solution training workshops
- Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
- Maintain WFS Product Suite certifications required to perform the role
- Able to consider the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate technical experts
- Track billable and non-billable project hours
- Work on project implementation assignments and follows standard practices and procedures in analysing situations or data

**Requirements**:

- Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
- Strong communication skills both written and verbal
- Possesses basic problem-solving skills
- Knowledgeable of and understand common implementation principles and lifecycle
- Capability to exercise mature judgement
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to work on a dynamic, customer-focused team and establish excellent working relationships
- Demonstrates a strong desire to grow functionally and technically as a professional consultant
- Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus

Travel
- Ability to travel up to 50%

**Skills**:
Brains: Critical Thinking
- Level 2 Proficient

Character: Values & Beliefs
- Level 2 Proficient

Drive: What Motivates You
- Level 2 Proficient

Understanding the business
- Level 1 Novice

Creating the New and Different/Global Perspective
- Level 1 Novice

Communicating Effectively
- Level 2 Proficient

Leadership and Navigation
- Level 1 Novice

Accountability
- Level 2 Proficient

Business Requirements Gathering
- Level 1 Novice

Knowledge Sharing & Continuous

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