Facilities Management Regional Officer

3 weeks ago

Stratford, United Kingdom HM Revenue and Customs Full time

**Details**:
**Reference number**:

- 271423**Salary**:

- £31,982 - £34,372**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Estates
- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- StratfordAbout the job

**Job summary**:
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further

What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

**Job description**:
As the Facilities Management Regional Officer, you will support delivery of an excellent FM service for our customers for both Hard and Soft FM Services, providing a first class building and excellent services, so that our customers can perform at their best.

As part of the Workplace Operations Team, you will support oversight of the performance of the Hard and Soft FM providers in the high-profile Government Hub of Stratford Regional centre and the Regions Specialist Site/s in Ipswich.

**Person specification**:
**Here are some of the things you'll be responsible for as our Facilities Management Regional Officer (Stratford)**:

- Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
- Collaborate with others to integrate customer services at the local level including:

- With Support Services (access control, mail, FF&E, utilities)
- With Project Delivery (projects including Workplace Improvement Programme and office closures)
- With CDIO (IT service delivery)
- With Estates Transformation (testing and commissioning of new facilities)
- Support with customer feedback and Level 2 complaints
- Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
- Support the monitoring of suppliers KPI’s, supervising regular supplier assessment, analysis, and reporting
- Plan, approve and deliver Minor New Works within budget
- Although the role holder has overall responsibility for managing the FM services within the Region, the post holder will often be required to reach across to support the wider team and carry out other tasks to contribute towards the day to day running of the Estate, including responding to customer enquiries, maintaining processes within the building and any other tasks directed by the SO Facilities Management Lead or Head of Estate to support the team.

**Person Specification**

**Essential Criteria**:

- Experience within a facilities management or contract management function
- Demonstration of FM Skills in both meeting customer needs and managing supplier relationships
- Demonstration of strong customer relationship management and customer service ethos

**Essential Qualifications**:
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.

**Working Pattern**

In addition to this, you will need to be available for out of hours ‘On Call’ as needed in order to respond to any incidents.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- 1. Property Professional Expertise

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths

  • Offices Services/facilities Manager

    1 month ago

    Stratford, United Kingdom Truepark Ltd Full time

    This medium sized, well established law firm is looking for an Office Services/Facilities Manager to handle a wide variety of general office service work and handle routine facilities work to ensure the day-to-day smooth running of the firm’s offices basedin East London. The role will involve all Post Room duties, scanning, photocopying, binding, archiving...

  • Regional Health And Safety Manager Groundworks And Civil Engineering

    1 month ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Buildout Recruitment Full time

    Regional Health and Safety Manager - Groundworks and Civil Engineering This privately-owned civil engineering and groundworks company are experiencing strong growth and after stable success, are further expanding, opening new offices. They are subcontractors to national and regional housebuilders and have an opportunity for a Head of Health and Safety to...

  • Offices Services Operative

    1 month ago

    Stratford, United Kingdom Truepark Ltd Full time

    This medium sized, well established law firm is looking for an Office Services Operative to handle a wide variety of general office service work and handle routine facilities work to ensure the day-to-day smooth running of the firm’s offices based in EastLondon. The role will involve all Post Room duties, scanning, photocopying, binding, archiving and...

  • Office Manager

    1 month ago

    Stratford, United Kingdom Reed Business Support Full time

    Senior Administrator or experienced School Office Manager is needed for a short-term assignment for as little as a month or more, to support a small East London Primary School with their recruitment gap. This position is to support the Head Teacher, Leadership and Senior Management Team with the administrative and smooth running of the school, as directed...

  • Office Manager

    5 days ago

    Stratford, United Kingdom Porterhouse Recruitment Ltd Full time

    Company Overview:Our client is a leading window installations company dedicated to providing home improvement solutions to both residential and commercial sectors. With a focus on quality and customer satisfaction, they pride ourselves on delivering exceptional service and products tailored to our clients' needs.Job Description:We are seeking a proactive and...

  • Facilities Lead Supervisor

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Jaguar Land Rover Full time

    WHAT TO EXPECT As EMC Laboratory Supervisor, you will join our Engineering Test Operations department that focusing on delivery of the Electromagnetic Compatibility (EMC) sign-off of vehicles and components from concept to end of volume production to ensure all vehicles meet the necessary legislative, corporate requirements, and quality attributes. In...

  • Resident Liaison Officer

    1 month ago

    Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19639 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 19/03/2023 **Role**: We are looking for a Resident Liaison Officer to join our team in Stratford. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are...

  • Resident Liaison Officer

    4 weeks ago

    Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19737 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 01/03/2023 **Role**: We are looking for a Resident Liaison Officer to join our team in Stratford. The primary responsibility of this role is to interact with our residents and build a long term positive relationship, ensuring residents are...

  • Health Media Officer

    1 month ago

    Stratford, United Kingdom Cancer Research UK Full time

    HEALTH MEDIA OFFICER **Salary**: £29,750 - £31,000 per annum Reports to: Health Media Press Officer Department: Policy, Information and Communications Location: Stratford, London with high-flexibility (1-2 days per week in the office) Employment type: Permanent Working hours: Full time 35 hours per week (Compressed Hours available) Closing date: 07...

  • Environment Officer

    5 hours ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Geneious Full time

    We are all passionate about making a positive difference for our community, both now and for our future generations. Our main office is based right in the centre of the region, right under our maunga (mountain), in Stratford. Living and working here means you have all the big city benefits, along with a rural lifestyle, and quick access to the sea, and...

  • Client Liaison Officer

    4 weeks ago

    Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-20326 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 23/04/2023 **Role**: We have an opportunity for a Client Coordinator to join our team in Stratford. The primary responsibility of this role is delivering the Difference - The Key to R&M’s success is the continuous improvement of our services...

  • Higher Infrastructure Officer

    1 month ago

    Stratford, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 345975**Salary**: - £39,893 - £42,898- plus a Flexibility Payment Level 2- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - HMRC - CCG - Fraud Investigation Service - Covert Operations and Digital...

  • Strategic Ecologist

    1 month ago

    Stratford, United Kingdom EMEC Full time

    Job Advert **We are looking for experienced** ***Strategic Ecologist** **Salary**: £33,440 - £44,172.48 Contract type: Fixed term / Working hours: Full time Hybrid working between the office and remotely is acceptable. There will be travel required to sites in the eastern region, so a full, clean driving licence is essential. **Are you an experienced...

  • Admissions Officer

    1 month ago

    Stratford, United Kingdom Global Banking School Full time

    Reporting to Admissions Manager the Admissions Officer will Facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will be expected to contribute to the overall effective service delivery of providing information and support to ensure a...

  • Office Manager

    4 weeks ago

    Stratford-upon-Avon, United Kingdom Marson Rathbone Taylor LLP Full time

    Office Manager / Financial Controller (Part-Time or Full-Time)MRT Architects are seeking an experienced Office Manager / Financial Controller to join their team on a part-time or full-time permanent basis. MRT Architects is a design-led chartered architectural practice based in the centre of Stratford-Upon-Avon CV37 6GGReporting directly to the Partners, you...

  • Office Manager

    2 weeks ago

    Stratford-upon-Avon, United Kingdom Marson Rathbone Taylor LLP Full time

    Office Manager / Financial Controller (Part-Time or Full-Time)MRT Architects are seeking an experienced Office Manager / Financial Controller to join their team on a part-time or full-time permanent basis. MRT Architects is a design-led chartered architectural practice based in the centre of Stratford-Upon-Avon CV37 6GGReporting directly to the Partners, you...

  • Office Manager

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Marson Rathbone Taylor LLP Full time

    Office Manager / Financial Controller (Part-Time or Full-Time) MRT Architects are seeking an experienced Office Manager / Financial Controller to join their team on a part-time or full-time permanent basis. MRT Architects is a design-led chartered architectural practice based in the centre of Stratford-Upon-Avon CV37 6GGReporting directly to the Partners,...

  • Office Manager

    3 weeks ago

    Stratford-Upon-Avon, United Kingdom Marson Rathbone Taylor LLP Full time

    Office Manager / Financial Controller (Part-Time or Full-Time)MRT Architects are seeking an experienced Office Manager / Financial Controller to join their team on a part-time or full-time permanent basis. MRT Architects is a design-led chartered architectural practice based in the centre of Stratford-Upon-Avon CV37 6GGReporting directly to the Partners, you...

  • Compliance & Risk Officer Apprenticeship

    4 weeks ago

    Stratford, United Kingdom Financial Conduct Authority (FCA) Full time

    The Financial Conduct Authority (FCA) regulate the conduct of 50,000 firms in the UK to ensure that our financial markets are honest, competitive and fair. There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our...

  • Campaigns Officer

    1 month ago

    Stratford, United Kingdom Cancer Research UK Full time

    4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer. CAMPAIGNS OFFICER **Salary**: Circa £35,000 per annum Reports to: Campaigns Manager Department: Policy, Information and Communications Contract: Permanent Hours: 35 hours per week. We’re open to a variety of flexible working options including job share,...