Reception

6 months ago


Solihull, United Kingdom Richmond Medical Centre Full time

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Accept payments and give receipts to patients. Enter patient information on to SystmOne, the Practices Clinical System as required. Work with other members of staff with regard to QOF, LES and DES contract requirements. Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audits where appropriate. Communicate effectively with other team members. Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.



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