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Support Services Administrator

4 months ago

Northumberland, United Kingdom Northumbria Police Full time

**Salary Banding: Band 3 £22,209 (Increasing to £22,389 from September 2023 following a transitional pay award period)**

**This is a fixed term opportunity for a period of 1 year and will be predominantly home-based.**

It takes a great deal of people from different backgrounds, with diverse skills and experience to serve the Northumbria Police force area effectively; think you have what it takes to help us make a difference? This could be the perfect time for you to join us

Ever wondered what it’s like working behind the scenes for one of the UK’s largest Police Forces? Here at Northumbria Police, we are extremely excited to be able to offer an amazing opportunity to come and join us, in our Information Management Department. The Force’s Information Management Department is responsible for a range of critical processes and programmes to ensure that information and systems are secure and all statutory and legislative requirements are met.

**Role**:
This is an opportunity to join the Data Protection and Disclosure Team based at Bedlington, as a Support Services Administrator. The Data Protection and Disclosure Team is responsible for providing local authorities, private solicitors and individuals with relevant and timely information in accordance with legislation and to assist courts, ensuring the force meets its obligations. You will be working with internal and external customers to provide guidance and ensure an excellent service is delivered.

As a member of the Data Protection and Disclosure Team, you will be completing a range of functions which are predominantly computer based. You will have access to a variety of local systems to enable you to update and interrogate information, respond to enquiries and provide information to colleagues and partner agencies in compliance with force policy and legislation.

**What will I be doing?**
- First point of contact for internal and external stakeholders, including safeguarding officers, courts, children’s services, local authorities, private solicitors, CAFCASS and members of the public.
- Maintain efficient and effective filing systems, ensuring that documents are stored in a logical manner and easily retrieved when required.
- Respond to requests from key stakeholders ensuring that requests are complete and that the relevant documentation is included. Update the internal recording system ensuring the request is closed.
- Perform clerical duties across Information Management to enhance administrative resilience to the department to contribute to the efficiency and effectiveness of the department in accordance with the Role Profile and Person Specification.
- Manage internal and external mail, stationery and equipment requests and exchequer duties (processing payments) for requests and assisting with payment queries.
- Maintain records and statistics in support of departmental Key Performance Indicators.

***

**What do I need?**
- Experience managing and prioritising workloads
- Excellent communication skills
- Highly organised

For further information, please see **role profile.**

**Benefits**
- 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
- Enhanced Maternity, Shared Parental and Adoption leave
- Flexi Time Scheme - allowing you to fit your working hours around your individual needs
- Agile working - option to work from home, your team zone and spaces across the force
- Fantastic market leading public sector pension scheme
- Corporate Travel schemes - local rail, bus services and metro
- Access to Private Healthcare and Eye Test Vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- Also, to take care of your physical and mental well-being, we’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms in some stations
- Sports & Social Club - join our thriving sports scene at Team NP and also enjoy further exclusive discounts on days out and travel
- Cycle to work scheme

**Vetting level**:
Recruitment Vetting (RV)

Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.

**Vacancy Contact**:

- Applicants that have priority status, in line with the recruitment prioritisation matrix, will be considered for roles first._