Tenant Management Organisation

5 months ago

Romford, United Kingdom London Borough of Havering Full time

**Job Description
Grade 5- £32,925- £36,045pa**

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding.

To co-ordinate, support and monitor the services provided to residents by the Tenant Management Organisations (TMOs) in Havering.

Ensure that residents in the TMO areas receive excellent housing management services, and have good and effective access to information, processes and reporting facilities to resolve to any enquiries that may arise.

To work with the TMOs and co-ordinate their work with other council service provisions and local services / voluntary agencies, ensuring that they receive the minimum standards provided by the in-house service.

To monitor the performance of the TMOs and to report the results as required and to ensure that KPIs are being achieved and suggest remedial action.

To monitor compliance with the current modular management agreement, to identify any breaches and to recommend any changes / variations that maybe appropriate. To supervise the ballot of residents and based on the outcome, take appropriate action.

To monitor the financial management of the TMOs and negotiate the payment of their allowances and the use of their surpluses for the benefit of the residents.

To ensure, regular liaison between the council and the TMOs on the services they provide and council’s retained functions.

To ensure the TMOs deliver customer focused services in line with the management agreement and Service Level Agreements with the Council.

With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills. You will also be a skilled and effective negotiator and problem solver.
- You will have excellent IT skills, in particular Microsoft Excel.
- To meet the requirements of this key role, you must be customer focused, able to work on defined operational projects, interpret complex housing related legislation and guidance and be able to meet tight deadlines.
- The post holder will be required to work 18 hours per week or as required by the Line Manager to meet the needs of the service.
- You must have a full UK driving license and a vehicle to use for work.

***

**Additional Information**

**Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.**

**We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.**
- About Us
With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.- Find out _why you should work for Havering Council _._

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