Waiting Well Officer

2 months ago


Exeter, United Kingdom Living Options Devon Full time

Devon-wide, dynamic, progressive, user-led organisation seeks:
**Job Title**:Patient Support Officer Waiting Well Project

**Salary**: £25,991 Full time equivalent

Hours: Full time (37 hours per week) part time considered

Term: Fixed term contract until 31st March 2024 likelihood to extend funding

permitting

Location: Exeter office and remote home working

A great opportunity to make a difference for those waiting for NHS treatment. Work as part of an experienced team to enable people to stay as healthy as possible whilst waiting for NHS treatment.

**The role**:

- Use a person-centered holistic approach to empower service users
- Research appropriate information and services to meet service user’s needs
- Work as part of a team
- Log all service user contacts onto the Living Options Devon Customer Relationship Management System in the agreed manner
- To manage own case load
- To work predominantly independently and be proactive to engage with other team members for mutual support

**Living Options Devon exists to ensure people with physical, learning and/or sensory disabilities and Deaf people with sign language can make an active and equal contribution in society.**

**To become part of our organisation you should have the following skills**:

- Knowledge of the health and social care system
- Understanding of key issues affecting people waiting for NHS treatments.
- Previous experience of working with service users in a voluntary or paid capacity
- Understanding of the importance of patient record related legislation eg safeguarding, confidentiality, GDPR etc
- Ability to work alone and manage own caseload
- Highly motivated
- Numeracy Skills
- IT Skills
- Excellent communication skills

**In return for your hard work and dedication you’ll enjoy a wide range of benefits including**:

- Competitive salary
- 25 days annual leave + bank holidays. Increasing to 28 with extended service
- Flexible working location - remote/Exeter office based.
- Contributory pension scheme (conditions apply)
- Training and development opportunities.
- Cycle to work scheme
- Fully Accessible office with on-site parking

**Closing Date: 9am Monday 11th September 2023**

**Interview Date: Wednesday 20th and Friday 22nd September 2023**

An enhanced DBS check is required for this post.

**Salary**: £25,991.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Exeter

Reference ID: Waiting Well Officer


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