Cruise Sales Contact Centre Manager

6 months ago


Woking, United Kingdom Fox Recruitment Full time

**Cruise Sales Manager**

Location: Woking in office **NOT HYBRID**

**Salary**: circa £40,000 + OTE up to £9k

This is a key leadership role - leading a team of cruise sales agents - based in a contact centre in Woking

You will be responsible for overseeing the sales operations, administration - through strong team management skills you will ensure exceptional customer service levels and achieve sales targets. My client is seeking a dynamic and experienced individual who is passionate about the cruise industry and possesses excellent leadership, organisational and communication skills.

**Requirements**:

- A degree in business, hospitality, or a related field (or equivalent work experience) preferred.
- Proven experience in sales management and administration, preferably within the travel or cruise industry.
- Strong leadership and team management skills with the ability to motivate and inspire a sales team.
- Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders.
- Results-oriented mindset with a track record of achieving sales targets and driving revenue growth.
- Exceptional customer service skills, with a strong focus on providing a personalised experience.
- Analytical mindset with the ability to analyse sales data, market trends, and customer feedback.
- Proficient in using CRM systems and sales software.
- Flexibility to work weekends, and public holidays as required by business needs.
- A passion for the cruise industry and a comprehensive understanding of cruise products and destinations.

**Job Types**: Full-time, Permanent

**Salary**: £40,000.00-£49,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Woking: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a good knowledge of the cruise industry?

**Experience**:

- Travel Sales: 5 years (required)
- Sales management: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: AFR169


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