Cruise Sales Contact Centre Manager
6 months ago
**Cruise Sales Manager**
Location: Woking in office **NOT HYBRID**
**Salary**: circa £40,000 + OTE up to £9k
This is a key leadership role - leading a team of cruise sales agents - based in a contact centre in Woking
You will be responsible for overseeing the sales operations, administration - through strong team management skills you will ensure exceptional customer service levels and achieve sales targets. My client is seeking a dynamic and experienced individual who is passionate about the cruise industry and possesses excellent leadership, organisational and communication skills.
**Requirements**:
- A degree in business, hospitality, or a related field (or equivalent work experience) preferred.
- Proven experience in sales management and administration, preferably within the travel or cruise industry.
- Strong leadership and team management skills with the ability to motivate and inspire a sales team.
- Excellent communication and interpersonal skills to effectively interact with customers, team members, and stakeholders.
- Results-oriented mindset with a track record of achieving sales targets and driving revenue growth.
- Exceptional customer service skills, with a strong focus on providing a personalised experience.
- Analytical mindset with the ability to analyse sales data, market trends, and customer feedback.
- Proficient in using CRM systems and sales software.
- Flexibility to work weekends, and public holidays as required by business needs.
- A passion for the cruise industry and a comprehensive understanding of cruise products and destinations.
**Job Types**: Full-time, Permanent
**Salary**: £40,000.00-£49,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Woking: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a good knowledge of the cruise industry?
**Experience**:
- Travel Sales: 5 years (required)
- Sales management: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: AFR169
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