Customer Service Representative

3 weeks ago

Middlesbrough, United Kingdom Glanbia Performance Nutrition Full time

**Join us at GPN and inspire people everywhere to achieve their performance and healthy lifestyle goals**

At Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance and healthy lifestyle goals We are a global leader in the performance nutrition industry and have a portfolio of ten brands, including Optimum Nutrition (ON), BSN, Isopure, SlimFast, Body&Fit, Nutramino, Think, and Amazing Grass.

Our brands, including the top three performance nutrition brands, are sold in more than 100 markets worldwide. With growing global interest in healthy, active lifestyles, our products appeal to a variety of consumers with a wide range of fitness motivations. They demand new product formats and have a growing appetite for healthy snacking and plant-based protein. Increasingly, they shop online for their health and fitness needs. We’re an agile business led by brands and inspired by consumers. We are a values-led organisation focused on driving sustainable business performance.

Headquartered in Dublin, with a workforce based across multiple locations, including London, Amsterdam, Copenhagen, Mumbai, Dubai, Singapore, Tokyo, Manila, Melbourne, Illinois, and California. GPN employs more than 2,000 people globally.

**We have a great opportunity for a Customer Service Representative to join us on a permanent basis. As our Customer Service Representative, you will provide excellent service to our customers and be their main point of contact for day-to-day queries, orders, arranging transport, and close involvement with the supply chain team to ensure we have all of the correct materials in a timely manner. It is also important to be cost effective and make sure we reduce our exposure wherever possible and to encourage agreements with customers and recover costs when and where required.**

Join us on our journey today

**The opportunity where you will make an impact**:
Health, Safety & Welfare
- Ensure the working environment always meets the legislative and GPN health & safety standards.
- Identify hazards and risk levels and action immediately on it to remove the hazard or if it is not possible promptly communicate the failure to the EHS Manager.
- Ensure safe systems of work, standard operating procedures and health safety requirements as documented under the GPN (Middlesbrough) Health, Safety and Welfare Manual are followed at all times.
- Report practices that have moved on, to the EHS Manager promptly for consideration.
- Ensure that the EHS Manager is consulted, and their approval sought prior to change in processes as a result of introducing new materials, packaging or products.
- Support and drive the business accident prevention initiatives through the reporting of potential accidents through the Near Miss Reporting tool.
- Where accidents do occur deliver immediate and unambiguous action, following the Accident Reporting Procedure.
- Assist the team in bettering or meeting the business Health & Safety targets.

Food Safety & Legality
- Ensure product safety and hygiene requirements meet both internal specification and HACCP requirements at all times.
- Ensure technical approval to move away from current technically approved materials or suppliers you consult with prior to introduction of the changes to site.
- Consult the technical team and seek their approval to introduce changes related to amendments of the site HACCP or the QMS with inclusion of a new process.
- Assist in the maintenance of the required high standard of housekeeping and GMP across the site at all times.
- Identify hazards and risk levels and action immediately on it to remove the hazard or if it is not possible promptly communicate the failure to the technical team.

Quality
- Ensure all new products meet the requirements of the internal specifications and are produced in line with the Quality Management System.  Ensure you communicate any necessary amendments or deviations to the Technical Department prior to approval of a new product.
- Liaise with technical on customer complaint details and trends to ensure that new products are developed to prevent further occurrences.
- Raise complaints in a timely manner so the issue can be captured urgently where needed and escalated when required.
- Ensure specifications are completed in the business format and SQA approval is given on this along with relevant supplier / material assessment criteria, prior to introduction to the site.
- Assist the team in bettering or meeting the business Product Safety & Quality targets.

Planning and Control
- Co-operate with internal colleagues to make sure there are no delays when ordering packaging and ingredients for orders.
- Raise orders in a timely and realistic manner.
- Co-ordinate resources to ensure that Production and Materials Planning are fully aligned in order to deliver the most efficient and achievable production plans.
- Attend the planning meeting and ensure teams identify and explore

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