Service Support Co-ordinator

5 months ago

Chorley, United Kingdom Avantor Full time

The Opportunity:

Avantor is looking for an organised Service Support Coordinator to work in a fast paced & rewarding environment.

This role will be a full-time, hybrid position at our MESM, Chorley site. You will have the opportunity to be part of an amazing team that provides a global service modified to our customer’s individual needs. If you are passionate about working with people, responding to customer queries, and supporting other colleagues
- let’s talk

Avantor’s Service Support Coordinator is part of a team of 12, with a high-performing culture that is responsible for smooth process of the coordination and management of mid study calibrations and associated tasks across the Mid Study Service pillar.

What we’re looking for
- Experience: 1-3 years of relevant experience from a customer service background
- Experience of working in a fast paced and target driven environment
- Experience of providing technical support highly desirable but not essential
- Strong communication skills, both verbal and written
- Good organisational skills
- Collaboration tool: MS office

How you will thrive and create an impact

Responding to internal and external customer queries in a timely and accurate way.

You will be the primary product support lead for a diverse range of medical devices and ancillary products.

You will be responsible for ensuring that any service cases and product related complaints are fully investigated documented and escalated as required to resolve cases in an efficient and effective manner.

You will participate in technical / support discussions with stakeholders to ensure they are kept updated on the case status.

Gathering feedback and sharing with our management team to improve our offering.

Lead our document distribution process and share appropriate service documentation with stakeholders as requested.

Carrying out other supporting duties in line with the needs of the Mid Study Service Team.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
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