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Customer Service Rep

8 months ago

Newcastle upon Tyne, United Kingdom The Global Edge Consultants Full time

_Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices strategically located worldwide, Global Edge is known for the highest level of delivery for our clients and contractors._

**Role: Customer Service Representative**

**Description**:
**Responsibilities**:

- Maintaining and updating customer account master data or engaging the Customer Master Data team when changes cannot be made locally.
- Taking card payments via telephone.
- Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
- Providing other support within the Sales Administration team as required to ensure customer expectations are met.
- To operate safely within the work environment using BSP to maintain safety standards and look for improvements.
- A strong telephone manner
- Good communication skills
- Attention to detail
- Calm, respectful and professional in sometimes challenging situations
- Brings a positive and can-do attitude to the team.

**Required Experience**:

- Computer literate
- Ability to complete set admin tasks
- Reliable / Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members

**Preferred Experience**:

- Excellent communication skills
- Previous SAP experience
- Good knowledge of general administration work
- Global Edge Group, LLC is an Equal Opportunity Employer. The Global Edge Group, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need_

**Job Type**: Temp to perm

Pay: £10.00-£11.24 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person