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Housing Support Administration Apprentice

4 months ago

Durham, United Kingdom Humankind Charity Full time

**Housing Support Administrator**
***

**Who are we**
Humankind is one of England’s most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.
- We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report
- **here** to read more about the important work that we have done.**About the role**
We are looking for an enthusiastic and self-motivated apprentice to work within our busy Housing Team, based within Humankind's head office at Bowburn, County Durham which includes a number of our key functions and County Durham services.
- You will have the opportunity to develop your skills and knowledge whilst working within a fast paced and supportive environment.
- Duties and learning opportunities which are part of this role include:

- To provide effective housing reception phone cover, including managing and directing incoming calls, taking, and directing messages, managing deliveries, directing people to meetings, ensuring sign in and general queries.
- Manage and respond to inbound queries from a range of internal and external sources through phone enquiries and organisational e mail inboxes.
- Managing post and deliveries. Sort and distribute incoming post. Frank and record outgoing post, including special delivery.

As the role requires you to engage with study you must be willing to undertake a Level 2 Customer Service Practitioner apprenticeship with a local college. This will include achieving a Level 2 in functional skills (Maths & English) as part of your apprenticeship. A basic understanding of IT would be useful too as you will be using a laptop to help you carry out your job.
- For full person specification and job description, please visit
- **this link.**

**What can Humankind offer you**
- ️
Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)- Annual leave purchase scheme- Enhanced occupational sick pay- %
Enhanced employer contribution to your workplace pension- Death in service benefit- ✍️
Free Will writing- Eyecare vouchers- ️
Blue light card discount- Fantastic learning and development opportunities, including free training courses- Work-life balance
- flexible working and family friendly policies- ️
- Happy, Healthy You - our wellbeing offers for our workforce- Employee Assist Programme and Humankind Support Networks-
**Humankind is an equal opportunities employer**
***
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.**Salary Period**
- Per Annum

**Vacancy Salary Range**
- Apprentice

**DBS Requirement**
- Basic

**Driving licence required for role?**
- No

**Applications Close Date**
- 01 Mar 2023