Stage Door Receptionist

3 weeks ago

Birmingham, United Kingdom Birmingham Repertory Theatre Full time

**Stage Door Receptionist**

Data from your diversity monitoring form will not be shared with the recruitment panel.

*we accept other forms of submission including video and audio recordings.

**Interviews** will be held at **The Rep** on **Thursday 9th/Friday 10th March**.
- **Guidance**_
- **Role Summary**_
Established in 1913, The Rep has an unparalleled history as a pioneering repertory theatre and the launch-pad for some of the most exciting talent in UK theatre both past and present. Today it is a producing powerhouse with three auditoria - The House, 820 seats; The Studio, 300 seats; The Door, 150 seats - as well as extensive on-site production facilities.

Under the Artistic and Executive leadership of Sean Foley and Rachael Thomas the theatre is in the midst of a process of significant renewal, with the vision of being a national and international centre for artistically ambitious popular theatre in all its forms: comedies, dramas, musicals, dance-theatre and family shows. Revivals, new work and commissions will play in all three theatres. Many of its productions already go on to enjoy future life through commercial transfers and national/international tours.

These are exciting times for The Rep and the city of Birmingham. The UK’s 'second city’ has the youngest population in Europe, and is the most multicultural city in the UK. It is a city full of dynamism and energy, and currently undergoing its own renaissance as one of the fastest growing cities in the country.

Part of The Rep’s mission is to ensure that its programme is truly representative of the city it serves, and we aim to imaginatively engage with the people of Birmingham and beyond to create productions that fill our theatres with its people. In every endeavour, we promote inclusivity, diversity, and equality.

Stage Door is the theatre's principal entrance to its backstage areas which includes dressing rooms, offices, production workshops and flats. Its opening hours are Monday - Saturday from 08:30 - 23:00. The Stage Door Receptionist is responsible for welcoming visitors and staff to backstage areas, for administrative support and for operating the switchboard - ensuring that enquiries are dealt with efficiently and courteously. The person in this role has a key role to play in ensuring the security of backstage areas and that all theatre rules relating to access to the building by staff etc. are adhered to. This role is crucial to the smooth running of our operation and will be accountable for providing a first class visitor experience every time. You will be an ambassador for The Rep and represent the company mission, vision and values in every customer interaction.
- **Main duties and responsibilities**_
Stage Door Reception
- Welcome visitors and staff to the theatre and signpost appropriate areas of the building in a friendly and efficient manner.
- Help to ensure The Rep is an accessible and inviting for all by providing advice and guidance to all stake-holders including guests and visiting artists regarding accommodation, entertainment and other facilities in the city
- Provide general information to third parties enquiries.
- Control access to the back stage areas of the building including issuing of access passes for all staff.
- Manage room and work space bookings ensuring you really know and understand the building.
- Answer & direct calls, receive and despatch post and other deliveries as appropriate.
- Operate the building’s internal communication systems.
- Provide administrative support to People & Operations and other theatre departments as requested.
- Liaise with relevant BREL, UVB and Library of Birmingham staff as and when necessary to ensure smooth operating of events and professional building presentation
- Unlock and lock the stage door reception area morning & evening and ensuring that the building is secure when departing.
- Report on fire panel activity and act as fire-marshal in the case of evacuation.
- Manage lost property.
- Ensure the tidiness and cleanliness of the stage door reception.
- Ensure building health, safety and security expectations are adhered to and communicated to all guests including administering and maintaining all necessary documentation
- Support new joiners in navigating the building and feeling at home at The Rep, supporting on-boarding activity as requested.

Box Office (as and when required)
You may be required to provide cover for the box office team including;
- Take & make Box Office calls.
- Process postal or online bookings.
- Admin support
- Any other reasonable duties

**General Responsibilities**
- Adhere to and implement the guidelines, procedures and policies of the company as detailed in the staff policies (available from the staff intranet).
- Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committee’s.
- Be aware of, an

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