Service Advisor

4 weeks ago


Ashford, United Kingdom Channel Commercials PLC Full time

Are you outgoing? Friendly? Enjoy liaising with customers? If so then we have an exciting opportunity for you to work on our busy Ashford service reception.

At Channel Commercials, we sell, service, repair and maintain trucks, vans and other commercial vehicles across Kent.

**Key responsibilities include: -**
- Greeting customers on arrival
- Answering the telephone
- Creating and managing service plans
- Booking services and loading work plans
- Liaising with Workshop control
- Updating customers on vehicle progress
- Obtaining authority and appropriate order numbers for work to be carried out
- Authorising breakdowns
- Assigning courtesy vehicles and checking them in and out
- Undertaking off-site manufacturer training and online training

**Essential Qualities include:

- **
- Experience of working in a busy environment
- Experience of dealing with customers both on the telephone and face to face
- Administration skills
- Confidence and ability to liaise with all levels of people including customers, other staff, managers and Directors
- Ability to manage conflicting demands
- Ability to manage a lot of information at once and work well under pressure
- Excellent organisational and planning/scheduling skills
- High levels of accuracy and attention to detail
- Ability to build a rapport with customers and handle difficult situations

**Desirable Qualities include:

- **
- Experience/knowledge of Kerridge (although full training will be given)

**Please refer to our Privacy Notice** **on our website before submitting your personal data. (channelcommercials.co.uk)**

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Please advise of your salary expectations

**Experience**:

- Automotive Workshop: 1 year (required)
- workshop service advisor: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: AI01


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