Colleague Experience

3 months ago

Livingston, United Kingdom Sky Full time

Reporting to one of our Colleague Experience & Events Managers, your role will be to support and coordinate Customer Service Group (CSG) campaigns and events to help bring to life Sky’s content, product, and commercial priorities to over 15k front line colleagues within the UK and offshore, including India and Bulgaria.

What you'll do:

- Assist with and support the delivery of onsite and offsite events - liaising with catering, booking meeting rooms and other on the day event support as required at the request of the event manager.
- Managing the CSG ticket process for Sky Sports and other Sky shows. Liaising with site coordinators and PAs on the distribution of any tickets that become available from time to time.
- Work closely with our Strategic Comms Leads to coordinate comms support for all CSG commercial campaigns where necessary.
- Manage and support the relationship with Contact Centre site coordinators. Support with the delivery of our monthly meeting and be a point of contact for them when they have any questions regarding our onsite campaigns or events.
- Supporting with prize fulfilment for any campaigns or competitions - liaising with winners and fulfilment agency.
- Maintain filing system for the Events and Experiential Team - capturing all campaign and event objectives, final costs, and reports post-delivery.
- Booking rooms/venues for events - either spaces or rooms across the Sky Campus or external event venues.
- Manage the relationship with Sky’s Reprographics Team for event assets and printed materials.
- Assist with raising invoices for our suppliers.

What you'll bring:
You’ll bring lots of enthusiasm and a passion for doing the right thing. You’ll also need to be able to work at pace and with flair in an ever-changing corporate environment. At Sky, we always like to do things bigger and better every time - so you should have an appetite for always looking to improve and do things differently. Finally, you will be able to work as part of a wider team who are spread all throughout the UK.

Department Overview

We empower our people to deliver exceptional service by creating unforgettable experiences. Our team consists of enthusiastic and talented individuals specialising in planning, idea generation, creative development, experiential, and events.

Collaborating closely with the Colleague Experience & Events Managers, in-house designers, and the Communications and Learning Team, you will assist in organising and executing various onsite/virtual events and experiences year-round.

Our dynamic team engages with Sky's content and marketing teams and works alongside our dedicated suppliers to keep our frontline colleagues involved in the exciting happenings at Sky. Every day brings new and exciting challenges.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

- Sky Q, for the TV you love all in one place
- A generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:
Livingston, Dunfermline, Uddingston or Glasgow

Inclusion:
We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

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