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Customer Service Assistant

4 months ago

Beccles, United Kingdom 4030 CLUSTER Full time

Shell Co-op Beccles

Currently seeking flexible part time customer service champions for morning and evening shifts.

Our Service Champions make sure that our service station is always a welcoming place for customers and help to keep customers safe. They keep the station clean, with everything working well. Above everything, they enjoy helping customers to have a great day.Responsibilities include:

- Welcoming and greeting customers.
- Providing great customer satisfaction through excellent service.
- Keeping the station looking great.
- Maintaining a fully stocked store.
- Understanding customers’ needs and wants.
- Recommending and displaying items that match customer needs.
- Managing point-of-sale processes.
- Receiving new stock.
- Knowing about our products and sharing that knowledge with customers.

We are looking for people who will always be friendly and welcoming to customers, giving them full attention and treating them as guests. Other important qualities are:

- Looking professional and well-presented.
- Working well under pressure and without constant supervision.
- Knowing all about the products we sell and being ready to explain them to customers.
- Being a great communicator - talking with customers and taking time to understand what they need.
- Being sincere and positive at all times.

Please enclose your CV.

**Job Types**: Full-time, Part-time

**Salary**: £10.42-£12.42 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: SHELL Beccles