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Sales and Customer Service

4 months ago

Beccles, United Kingdom Naken.co.uk Full time

Naken.co.uk is a UK online interiors retailer, selling mid to high end branded interior products to the public and trade. With a passionate and fun team behind Naken.co.uk, we are growing at rapid pace.

We are looking for a talented and dedicated Sales & Customer Service Advisor to join the small office team and contribute to our on-going success.

Please note:

- We are a small team of 6 so if you do not wish to work in a small team, please do not apply.
- Successful applicants may be required to come for a 1-3 day paid taster session.

Main Roles and Responsibilities:

- Targeting and contacting new trade customers.
- Building and maintaining relationships with existing trade customers.
- Resolving order queries and issues.
- Dealing with general enquiries and directing them to the relevant department.
- Updating products with pre-order dates.
- Office backup when required

Skills and Experience Required:
Must have
- Good spelling, grammar and listening skills.
- Basic mathematics.
- Experience of delivering exceptional customer service.
- A confident and enthusiastic telephone manner.
- Must be very organised and good at managing to do lists and dealing with issues in a timely manner.
- A good understanding and working knowledge of using computers.
- Attention to detail.
- Experience of working in an office team environment.
- Must be able to work well with others.
- An organised, structured and detailed approach towards work.
- Educated to GCSE level at least.

Desirable
- Previous experience with online company or retailer.
- Interest in interiors and high-end products.

The Job:

- 5 Days a Week (Monday to Friday)
- 38.75 Hours per week (8.45AM to 5.00PM - 30 minutes lunch break)
- 21 days holiday, plus bank holidays.

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location