Claims Supply Chain Operation Leader

4 months ago

Liverpool, United Kingdom The Granite Group Full time

The Claims Supplier Operations Lead occupies an important role within our Group, coordinating with internal supply chain management and oversight, and reporting directly into the Groups Head of Claims Supplier Management. You would be accountable for assisting in the efficient operation of the claims supply chain. The role would encompass coordinating with an array of entities, including panel solicitors, hire providers, outsourced claims handling and fulfilment contractors as well as our vehicle repair network and salvage suppliers.

The position would include support with identifying, negotiating with, and maintaining performance and optimization of suppliers who can provide valuable contributions to our claims operation and overseeing that their roles remain compliant, within favorable terms of business and align with overriding claims strategies. Furthermore, you will be tasked with supporting the monitoring of key performance indicators to ensure that our suppliers adhere to expected standards and assist Group management to identify areas for potential improvement.

**Role**: Supply Chain Operations Leader
**Location**: Hybrid with office days in Sevenoaks and/or Liverpool (3 days in office, 2 days remote)

**Working hours**: 37.5 hours, Monday to Friday from 9am to 5:30pm

**Salary**: Up to £35,000 per annum

**What you will be doing**:

- Assist management in the oversight of the outsourced supply chain in the UK motor claims department, including panel solicitors, hire providers, outsourced claims handling and fulfilment contractors as well as our vehicle repair network and salvage suppliers.
- Support the implementation of supply chain strategies.
- Adhere to approved internal outsourcing policies and ensure compliant Due Diligence is carried out.
- Ensure that approved and contracted suppliers, NDA’s and POC’s remain compliant, within favourable, in-date terms of business and align with overriding claims strategies.
- Regularly check key performance indicators and agreed service levels and monitor contract performance to ensure optimal operational supplier service delivery.
- Liaise with established key contacts within the supplier network and encourage the collaboration between teams led by management.
- Become part of the wider existing team to provide innovative ideas relating to suppliers and help promote the culture of continuous improvement.
- Assist with the organisation, content and participate in weekly, monthly or quarterly supplier meetings. Both in person and remotely.
- Ensure effective operational communications are maintained throughout the claims supply chain and that suppliers are kept fully appraised of our assessments of service levels and key performance indicators.

Help maintain the culture of long-term saving on procurement costs, demonstrating via MI the control over spend.

**What we’re looking for**:

- Strong communicative and motivational skills, with the ability to command respect and buy in.
- Dynamic, positive, and enthusiastic attributes with the ability to think holistically and relay recommendations through reasoned decision making.
- Knowledge of claims best practice, particularly in relation to effective cost/leakage control, quality, training, and compliance.
- Understanding of relevant legislation impacting upon motor claims handling.
- Knowledge of key compliance areas, including FCA requirements, Consumer Duty, Data Protection and information security.
- Excellent verbal and written communication skills with the ability to motivate and optimise performance.
- Effective self-motivator and networker with strong presentation skills and exposure to relationship management.
- Highly motivated self-starter requiring minimum supervision.
- Preferential to have a minimum of three years motor claims handling experience within FNOL, Liability, Credit Hire and Personal Injury and experience in performance management.

You must have at least 6 months continuous employment within Acorn Insurance/Granite. You must not have any live warning, written or verbal, on file within the last 6 months. All other standard housekeeping requirements are expected such as good time keeping and attendance record.

**Important**: please advise your current manager of your intention to apply.

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