Showroom Assistant

3 weeks ago

Harlow, United Kingdom Wavelength Recruitment Full time

**40 hour working week to include 2:4 Saturdays and time off in the week**

**Job purpose**

As a Showroom Assistant, you will be the expert supporting our customers buy the products they need to improve their home and kitchen. You will represent the company across our multiple brands and multiple customer channels daily and be responsible for providinga high level of customer experience to all our customers.

Product, system, and company training as well as on-the-job support will be provided so that you will have the expertise to be a true product expert who acts as a Brand Ambassador in all internal and external customer interactions.

**Key responsibilities**
- As the expert, you will advise and support your customers buy the best products for their home requirements.
- Answering customer queries via our multitude of contact channels.
- Arranging product displays and maintaining a clean, tidy, and safe showroom for all internal and external customers.
- Will communicate with Direct Consumers, Tradespeople and Companies over a multitude of brands.
- Will work very closely with our Showroom network all across the UK.
- Processing sales, calculating shipping costs, keeping up to date with stock and promotions.
- There will be a requirement for you to "follow up" any quotes you have done and keep regular contact with your customers.
- There will be a requirement for you to "follow up" on any sample’s customers have purchased from us and convert them to a full product purchase as well as any other proactive sales initiatives.
- Supporting your fellow team members as well as working closely with other areas of the business.
- Working to the company’s standards and service level agreements as well as your own individual performance goals and targets.
- Dealing with and managing customer complaints.

**Key skills and attributes**
- Comfortable working in a fast paced, changing environment.
- Strong negotiation skills.
- Excellent communication skills.
- Good organisational and time management skills.
- Computer literate.
- Polite, enthusiastic, and friendly attitude.
- Ability to make decisions and use initiative.
- The ability to work as part of a team, as well as independently

Wavelength Recruitment Ltd are acting as an Employment Agency on this occasion.

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