Customer Experience Advisor

1 week ago


Hemel Hempstead, United Kingdom Hartwell Hemel Hempstead Ford Full time

As a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting one

At Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we need someone who is passionate about people, enjoys sharing product knowledge and expertise along with working as part of a driven and successful team in a fun & energetic environment

**What you will be doing**:

- You will be on the front line delivering exceptional customer service
- Sharing product information with customers
- Supporting our customers and sales team in their use of our technology
- Keeping your finger on the pulse with the industry changes
- Preparing the showroom and vehicle displays for the day ahead
- Sharing social media content
- Accompanying the customer on their first vehicle experience drive

**To fulfil the role**:
You’ll be genuine, warm, and friendly creating a natural environment by just being you, being there to help steer customers through their journey to reach their dream destination You will also be organised with an interest in cars, technology and social media.

**Why join us**:

- Discounted friends and family schemes
- A range of development opportunities
- Reward and recognition programmes
- Refer a friend schemes
- Company events
- Free on-site parking
- Training programmes
- Flexible working hours

**Hours and Pay**
- £24,000 per year (pro rata for Part time)

Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles. With eleven locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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