Receptionist

7 months ago


Welwyn Garden City, United Kingdom Brocket Hall Full time

Brocket Hall boasts spectacular scenery and combines heritage and impeccable service while offering some of the finest golf, fine dining and conference & event facilities in the United Kingdom

We have a fantastic opportunity for a **Receptionist** to join our small team and represent our Prestigious Golf Clubhouse. You will be required to provide a professional and efficient Front of House service for our guests and members..

**Working Days**:Monday - Sunday (5 days out of 7)

**Working Hours**:40 hours per week (7.00am - 3pm or 3pm - 10.30pm)

**Job Purpose** To assist members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.

**The Role**:

- Answer incoming calls promptly and efficiently in the agreed manner. Re-directs calls as necessary or take messages;
- Answer the gate phone calls, requesting identification and destination on the Estate. Allow authorised personnel only, through the Hall gates. Inform appropriate staff of guests arrivals;
- Provide concierge-type services to guests and members;
- Manage keys for Melbourne Lodge rooms and the club lockers.
- Take bedroom reservations and cancellations. Records no-shows. Handle check-ins and registration, check-outs and billings via Roommaster;
- Pass on all relevant information to other departments in connection with special bedroom requests (i.e. cots, z-beds, flowers etc.). Plus details such as early check-ins, late checkouts etc;
- Understand the type of rooms available and the room rates. Must be aware of all special offers available and be ready to quote them and make the appropriate reservation;
- Use suggestive selling techniques to sell rooms and to promote other services of the Estate;
- To help maintain effective relationships and communication with all other departments;
Uphold the Club’s commitment to hospitality;
- Ensure the smooth handover between shifts and that all pertinent information is passed on to the oncoming Receptionist;
**Receptionist requirements**:

- At least 1 years experience in a receptionist role - preferably within the hospitality industry
- Outstanding customer service

Good knowledge of Microsoft Office.
- Smart & professional appearance
- Excellent communication skills

**Receptionist benefits**:

- Free Car Parking
- Complimentary meal during your working day
- Uniform
- Free Golf & Staff Discounts (Subject to qualifying period).
- Career opportunities and the ability to cross-train in other departments
- Contributory Pension Scheme
- Reward for introducing a friend

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Welwyn Garden City AL8 7XG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (required)
- Reception: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CHR


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