Receptionist
6 months ago
Brocket Hall boasts spectacular scenery and combines heritage and impeccable service while offering some of the finest golf, fine dining and conference & event facilities in the United Kingdom
We have a fantastic opportunity for a **Receptionist** to join our small team and represent our Prestigious Golf Clubhouse. You will be required to provide a professional and efficient Front of House service for our guests and members..
**Working Days**:Monday - Sunday (5 days out of 7)
**Working Hours**:40 hours per week (7.00am - 3pm or 3pm - 10.30pm)
**Job Purpose** To assist members and guests in all front office related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
**The Role**:
- Answer incoming calls promptly and efficiently in the agreed manner. Re-directs calls as necessary or take messages;
- Answer the gate phone calls, requesting identification and destination on the Estate. Allow authorised personnel only, through the Hall gates. Inform appropriate staff of guests arrivals;
- Provide concierge-type services to guests and members;
- Manage keys for Melbourne Lodge rooms and the club lockers.
- Take bedroom reservations and cancellations. Records no-shows. Handle check-ins and registration, check-outs and billings via Roommaster;
- Pass on all relevant information to other departments in connection with special bedroom requests (i.e. cots, z-beds, flowers etc.). Plus details such as early check-ins, late checkouts etc;
- Understand the type of rooms available and the room rates. Must be aware of all special offers available and be ready to quote them and make the appropriate reservation;
- Use suggestive selling techniques to sell rooms and to promote other services of the Estate;
- To help maintain effective relationships and communication with all other departments;
Uphold the Club’s commitment to hospitality;
- Ensure the smooth handover between shifts and that all pertinent information is passed on to the oncoming Receptionist;
**Receptionist requirements**:
- At least 1 years experience in a receptionist role - preferably within the hospitality industry
- Outstanding customer service
Good knowledge of Microsoft Office.
- Smart & professional appearance
- Excellent communication skills
**Receptionist benefits**:
- Free Car Parking
- Complimentary meal during your working day
- Uniform
- Free Golf & Staff Discounts (Subject to qualifying period).
- Career opportunities and the ability to cross-train in other departments
- Contributory Pension Scheme
- Reward for introducing a friend
**Benefits**:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Welwyn Garden City AL8 7XG: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Hospitality: 2 years (required)
- Reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: CHR
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