Service Delivery Team Lead

2 months ago


Worthing, United Kingdom Overline Network Consultants Ltd Full time

**Job Title**: Service Delivery Team Lead

**Location**: Worthing Town Centre

**Salary**: £27,000 - £30,000 per annum

**Job Type**: Full-Time, Permanent following successful probationary period

Are you ready to take the next step in your career and lead a dynamic team within a thriving telecommunications service provider? We are currently seeking a passionate and motivated individual to join our team as a Service Delivery Team Lead.

**About Us**:
Located in the heart of Worthing town centre, we are a leading telecommunications service provider with a commitment to delivering exceptional customer service and innovative solutions to our clients. Our vibrant and modern office provides the perfect environment for professional growth and development.

**The Role**:
As a Service Delivery Team Lead, you will work directly with the Operations Manager to ensure the smooth and efficient delivery of services to our clients. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- Pre-checking contracts before they are processed to ensure accuracy and completeness.
- Maintaining and developing client accounts, proactively identifying opportunities for growth and improvement.
- Engaging with customers to understand their needs and provide solutions that meet their requirements.
- Handling day-to-day customer issues and queries with professionalism and efficiency.
- Retaining customers through proactive communication and problem-solving.
- Managing the ordering process for various telecommunications services, including licences, CPS, WLR, Data, Number Porting, and SIP Services.
- Ensuring compliance with SLAs and escalation procedures.
- Monitoring and processing orders and tickets within specified timeframes.
- Providing training and support to team members as needed.

**Qualifications and Skills**:

- Excellent telephone and written communication skills.
- Highly organized with the ability to prioritize tasks effectively.
- Ability to work independently and as part of a team.
- Attention to detail and a focus on achieving high levels of accuracy.
- Flexible work approach and ability to perform in a fast-paced environment.
- Experience working with CRMs.
- Previous experience in a team lead role.

**Benefits**:

- Competitive salary and opportunity for career advancement.
- 33 days holiday including bank holidays.
- Subsidized town centre parking.
- Pension scheme.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Transport links

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer Suport: 2 years (required)

Ability to Commute:

- Worthing (required)

Work Location: In person

Reference ID: ServiceDel01
Expected start date: 25/03/2024



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