Lead Service Transition Manager

2 weeks ago


Worthing, United Kingdom Adecco Full time

Lead Service Transition Manager - £60-£70,000 - Worthing - Hybrid
Lead Service Transition Manager - £60-£70,000 - Working in the office twice per week in Worthing.
Our utilities client is currently seeking a Lead Service Transition Manager focused on both further developing the strategic direction of Service Transition across the business as well as managing, supporting and developing the Service Transition team.

Your Responsibilities:

- Maintain Service Transition Management (STM) resource utilisation and demand, allocating existing resources to suitable transition projects and identifying where recruitment of temporary resource is required, profiling STM resource type and recruiting/flexingas necessary.
- Take responsibility for end-to-end Service Transition governance, policy, process and procedures.
- Undertake the role of Service Transition Specialist when necessary for more complex Transition projects/programmes, ensuring there are no gaps in the provision of the full end to end service
- Take responsibility for implementing the strategic direction for Service Transition set by the Service Delivery Management Manager
- Also following the strategic direction from the Service Delivery Management manager, work to expand the scope of the Service Transition team to include Service Design along with the design and implementation of the process and associated documentation

About you:

- Coming from a solid Service Transition background
- Have a good knowledge of Service Design, you will have a great track record of executing process development and change within a large and complex environment
- You will have excellent communication, stakeholder and line management skills and have a passion for supporting, mentoring, and developing your team
- Significant experience in Service Management disciplines and working with service level performance management is essential
- Agile project management and transition is desirable as is programme management experience and knowledge of ITIL (V3, V4).

If this sounds interesting, do send me your CV to start a conversation around this or to apply.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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