Service Partner Associate

3 weeks ago


Worthing, United Kingdom Southern Water Full time

Closing Date

2024-02-11

Service Partner Associate

Location: Durrington, West Sussex / Hybrid Approach

**Salary**: £35,000

Hours: 37 hours per week

Are you ready to elevate your career? Southern Water is actively seeking a dynamic Service Partner Associate to join our thriving Customer Community and Experience team. This exciting opportunity opened due to an employee moving internally, for the sake of privacy let’s call them ‘Ryan’. We are proud to say that you can move, up and across the many functions we have. Do you want to become the next ‘Ryan’?

Your role will involve managing a limited range of 3rd party suppliers within the wider Customer Service portfolio to deliver operational, CMeX, and financial targets. You will also meticulously manage costs in line with budget and contractual obligations with nominated partners. As a proactive team player, you will contribute towards and own, as appropriate, initiatives that cover all suppliers within the Customer Service portfolio outside of specific partner accountability, fostering an inclusive approach to improvement.

Your responsibilities extend to efficiently managing the 'change process' to provide governance for all change requests going into nominated partners. This will involve coordinating with internal and 3rd party stakeholders, ensuring a seamless and well-governed transition. Despite the significant responsibilities, there are no direct reports or line management involved, providing you with the autonomy to make impactful decisions and contribute significantly to the success of our customer service portfolio.


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