Customer Service Trainee

2 weeks ago


Midsomer Norton, United Kingdom PrimeTools Limited Full time

**About us**

PrimeTools Limited is a leading online supplier of professional quality tools based in Midsomer Norton. With a range of over 30,000 products, we specialise in supplying the top brands to industry, tradesmen and enthusiasts through our website and various other platforms in the UK and worldwide.

Our goal is to continue our incredible growth and build on our reputation as a leading supplier of professional quality tools at affordable prices whilst offering our customers an outstanding service.
- Responsibilities:

- To liase with other team members and suppliers to resolve issues and ensure customer satisfaction
- Analyze and deal with customer inquiries and provide appropriate solutions
- Upsell products and services to customers when appropriate
- Requirements:

- Good English, with excellent verbal and written communication skills
- Strong phone etiquette and the ability to handle customer inquiries with professionalism and empathy
- Proficient in data entry and able to navigate computer systems efficiently
- Must be able to work as part of our highly motivated and successful team
- Previous customer service experience is not essential as full training will be provided
- This position is open to all ages from 16 + and could be linked to an apprenticeship

**Salary**: £18,776.00-£23,920.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Midsomer Norton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 07/11/2023



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