Emea Claims Operations Business Intelligence Lead

6 months ago

London, United Kingdom Chubb Full time

If working with one of the largest commercial insurers in the world appeals, then we would love to hear from you

EMEA Claims Operations MI/BI team (Management Information & Business Intelligence) is required to provide deep data insights to COG, regional EMEA Leadership & local claims clusters/countries heads and SLT.

This ranges from typical claims trend analytics with already defined KPI’s, trend developments over time, up to sophisticated predictive trend forecast & staffing models with respective management recommendations.

This position is responsible for assisting in leading the data, reporting and analytics strategy in EMEA Claims Operations. In this capacity, you will work closely with EMEA business unit leaders to support the MI/BI initiatives.

**Key responsibilities**:

- The EMEA Claims Operations Business Intelligence Lead will be assisting in the development of the data strategy for EMEA claims and associated strategic projects and data reporting.
- Establish a strong understanding & connection with IT data sources where needed to generate, validate & discuss data sources and validity.
- Communicating & building sustainable relationships with Claims Handlers, IT, Data and actuarial department as well as other key internal departments in Chubb EMEA.
- The EMEA Claims Operations Business Intelligence Lead will assist in the oversight, automation and development of dashboards, reports and trending analysis.
- Deliver statistical analysis to identify performance development opportunities and build cases for change.
- Strong focus on Chubb’s Claims Craftmanship modules & MI/BI relevant training on all Chubb systems, data manipulation & digital innovations.
- Actively drive self-studies to assure to be up to date & assure sustainable knowledge bench-strength.
- To work within the framework of CHUBB ethical and service standards and adhere to current WFH local regulations.
- Demonstrate flexibility, agile attitude, team cooperation, lean & 6Sigma mindset and long-term business thinking.

**Requirements & Experience**:

- SQL, statistical modelling software e.g. R, Python, Excel (advanced), Qlik Sense, Access, Cognos
- Strong verbal and written communication skills. Proficiency in translating detailed reporting outputs, trends, and statistics into executive-level reporting and presentations: distil complex analytical techniques and results into actionable insights and articulate their implications for business decisions and outcomes.
- Exposure to using operational MI to supervise and achieve business targets / objectives and the ability to prove their contribution has improved the performance of the business.
- Excellent project management lead and organisation skills. Experience managing technical staff preferred.
- proven experience in an analytics driven role. Experience in building statistics and business insight to optimise business decisions.
- Strong sense of execution & accountability with ability of explain complex matters in a simple way with the main stakeholder. Such as internal stakeholder RCCM’s, Claims Director’s, LOB heads and SME’s in the respective areas.
- Very strong analytical thinking on a regional level is required and being able to drive conclusions in anticipating future trends and develop relevant hypotheses to be verified or falsified using the best data insights.
- A sense of entrepreneurial mentality is encouraged, with the ability to lead meetings with tight data delivery deadlines and under pressure.
- Very Strong communication skills and again outstanding ability to explain complex fundamentals in simple terms. At least 5 years plus relevant work experience in Insurance or equivalent industry.
- University degree or equivalent experience in Business Administration or Mathematical/Statistics science preferred or equivalent qualifications in an international environment of a global corporation or consulting.
- Fluent in English and one/two other relevant local languages preferred. English (must), German, French, Spanish,... is recommended.ADKAR

**We offer in return**
- Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
- Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

**Integrity. Client focus. Respect. Excellence. Teamwork**

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

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