EMEA Facilities Management Lead

1 day ago

London, United Kingdom CBRE Enterprise EMEA Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an EMEA IFM Lead based in London. The IFM Lead for EMEA will be responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Critical Facilities and FM standards/guidelines in terms of design, operational performance, and overall resilience.

In addition, this position is responsible for the strategic management of the client's critical environment infrastructure (including co-lo sites), and practical delivery of best-in-class operational standards resulting in an excellent engineering service provision across the EMEA region. You will be an evangelist for engineering best practice and act as a trusted advisor to the client, supporting the development of engineering standards.

Operational management of CBRE's specialist M&E Supply Chain and OEM's in order to deliver a best in class service with the ultimate objective of meeting the Key Performance Indicators and Service Level Agreements targets across EMEA countries. The position is responsible for bringing together engineering and operations, having a strong technical background whilst being able to navigate through the complexities of banking clients for all services.

Key Responsibilities:

  • Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution.
  • Acts as single point of contact and develops positive relationships with the client for all IFM and Engineering services issues.
  • Manages on-site facilities management operation teams and Engineering teams in terms of staffing, training, development, and performance.
  • Responds to problems and concerns; implements policy, rules and regulations.
  • Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
  • Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs.
  • Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.
  • Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently.
  • Ensure planned preventative maintenance activities are delivered to plan on time and within budget, with particular emphasis on critical maintenance, and fire impairment policies.
  • Work collaboratively with various client teams, central CBRE energy management team, other CBRE management teams on the account.
  • Ensure contract specific reports are produced and issued in a timely manner.
  • Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimize the risk exposure to the Client.
  • Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards.
  • Contribute to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance.
  • Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items.
  • Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
  • Manage various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development.
  • Ensures all statutory compliance requirements are met through the use of CBRE's Technologies.
  • Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
  • Leads by example owning creative problem solving in a high pressure environment.
  • Ensure compliance in accordance with CBRE and Client.
  • Responsible for all in scope engineering service delivery in the EMEA region.
  • Matrix partnership to the Global Engineering Director and EMEA Alliance Director, providing tactical and operational delivery reports as well as Supply Partner management and direction.
  • Use data to drive monitor, report on and drive performance of the engineering team across the region.
  • Support the implementation of the CBRE Shield Critical Facility Risk Management (CFRM) program and own the CFRM performance for the region.
  • Support Smart FM initiatives across EMEA.
  • Provide leadership, support and guidance to sub-region engineering leads to ensure effective, timely and complete delivery of the service provider's deliverables in accordance to the service level agreement and contract.
  • Manage regional incident and escalation, lead engineering problem solving, fault finding and root cause analysis for the region acting as the primary interface with the client, local vendor partner, and other stakeholders.
  • Conduct regular reviews of existing operations to ensure maintenance and operating standards and environments are adequate for each facility. Implement the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery.
  • Provide financial oversight including review engineering capital budgets, ensure effective management of the Repairs and Maintenance (R&M) cost, providing budget variance reports and assisting with annual reconciliations.
  • Performs additional job duties as requested. Some travel required.
Skills:

  • Strong technical background with proven experience in a similar role.
  • Excellent client relationship and leadership skills.
  • Strong communication and presentation skills.
  • Ability to effectively respond to complex inquiries, requests or complaints from clients, line management and supply chain.
  • Experience in change control and engineering planning tools and processes.
  • Strong financial control to maintain cost within budget.
  • Intermediate skill with Microsoft Office Suite.
  • Relevant experience managing an engineering service delivery across multiple remote and culturally different locations.
  • Tertiary qualification in Engineering Studies preferable with a Degree in Mechanical or Electrical Engineering.
  • A minimum of ten years post-training experience, five years of which in maintaining critical engineering environments.
  • Member of an Engineering related professional institution i.e. ASHRAE/CIBSE/IEE.
  • Sound knowledge in Health & Safety.
About CBRE:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short-listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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