Itsm Application Support Analyst

3 weeks ago


Bournemouth, United Kingdom Vitality Full time

**Vitality, ITSM Application Support Analyst, Bournemouth, £Competitive + Bonus + Benefits**

**Hybrid role -** 2 days a week in the office, 3 days a week at home.

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flightsporting events, health checks, and access to our full range of partners and rewards.

**About the ITSM Application Support Analyst role**:
**Your responsibilities as our ITSM Application Support Analyst will include**:

- Monitor all incoming tickets/cases for agreed solutions and ensuring that self-service, self-healing and best practice are encouraged and promoted
- Support the user base with reporting and dashboard queries

**In addition, the ITSM Application Support Analyst**:

- Gain an understanding and input to the SIAM team strategy and individual area roadmaps
- Gain an understanding and input to the planning and scheduling of resources effectively
- Focus on customer service and build relationships across the user base
- Work with other team members and, with guidance, raise and progress risks and issues

**What we're looking for in our ITSM Application Support Analyst**:
**Essential**
- The ability to communicate technical concepts clearly and effectively, both written and oral
- Excellent analytical, critical thinking and problem-solving skills - the ability to draw out requirements from non-technical users
- Experience of working within deadlines, operating in a high-pressure environment
- 1 to 3 years of IT and business work experience
- Good interpersonal, communication and presentation skills
- Team player, with a positive and customer focused outlook

**Desirable**
- ITIL v3 or ITIL 4 accreditation
- Practical knowledge of IT Operations and Service management principles and processes

**Closing date: 27th March 2023**

If you feel you have the skills and experience to become our **ITSM Application Support Analyst,** then please click **‘apply’**today - we’d love to hear from you



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