Applications Support

6 months ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Role Description**

**Responsibilities**
- Work closely with other incident management teams and technical staff to identify and resolve Priority/High Severity issues, and perform Root Cause Analysis to provide long term solutions.
- Implement site reliability engineering best practices within team
- Collaborate with teams in multiple regions and time zones.
- Identify and implement continuous improvement opportunities, to improve delivery flow across product and technology.

**Required qualifications, capabilities, and skills**
- Proficient in applied architecture and distributed system design patterns.
- Proficient in writing code to solve operational problems and working knowledge of SDLC and CI/CD pipeline.
- Deep expertise in instrumentation, customization, and usage of modern observability toolset such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos. and strong understanding of key tenets of observability such as metrics, logs, events, and traces.
- Proficiency in managing modern cloud and container platforms like AWS and Kubernetes.
- Expertise in operating both Linux and Windows platforms
- Working knowledge of Networking protocols, packet captures, load-balancing, DNS and firewall.
- Expert in at least one of the relational databases (SQL Server, Oracle) and at least one of the No SQL databases (Cassandra, Mongo)
- Working knowledge of Batch scripting, Ansible, Control-M, Autosys, Shell Scripting

**Preferred Qualifications, capabilities and skills**
- BS/BA degree or 5+ years applied experience in Application Support/Incident management and Site Reliability Engineering positions
- Proficient in at least one programming language such as Python, Java, C#,.NET

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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