Programme Data Collection Officer

2 weeks ago


Liverpool, United Kingdom Liverpool City Combined Authority Full time

£18.50- per hour- William Brown Street, Liverpool, L3 8EWPR & Communications,

Temporary

**Role**:
**Who You Are**
- You have experience in the use of all aspects of IT including Microsoft Office Suite, and you're confident in creating and maintaining spreadsheets and presentations
- You've been previously engaged in front line customer contact, telephone interviews, questioning techniques and following a script
- You possess skills of building and maintaining data sets, documenting qualitative feedback and presenting outputs
- You're able to work effectively to timescales and meet deadlines without fail
- Your organisational skills are strong and you're adept at managing multiple tasks

**What the job involves**
- Contacting customers and residents who have benefitted from the Town Centres Business Support funding, setting up individual sessions for collection of required data set
- Completing individual telephone-based questionnaires for each impacted person or business and collecting required data set
- Asking open questions to establish opportunities for improvements and documenting this qualitative feedback
- Using Excel to create, update and maintain data set in one document for all identified persons or businesses
- Supporting the collation and presentation of data for the UKSPF LCC initiatives
- Providing administrative support as required or when time allows to the wider LCC Delivery Leads on the LCC UK SPF Programme e.g., support data collection across other initiatives, provide secretariat support



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