Gp Receptionist/administrator

6 months ago

London, United Kingdom Bolingbroke Medical Centre Full time

**Bolingbroke Medical Centre**

**JOB DESCRIPTION**

**JOB TITLE**: Administrator/ Receptionist

**RESPONSIBLE TO**: Practice Manager

**JOB SUMMARY**:
We are a member of the GP Surgery in Wandsworth the post holder will be responsible for the general administrative functions within the Practice including the provision of reception cover when necessary.

APPLICANT MUST HAVE EMIS WEB EXPERIENCE.

Work within set routines, policies and procedures to provide a comprehensive high quality service to the unit, and able to deal efficiently and courteously with patients and relatives enquiries.

**Principal Duties and Responsibilities**
- QOF call and re-call
- Ensure a good flow of communication within the reception team, particularly in response to problems.
- To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
- Booking, cancelling, amending patients appointments using the clinical software
- To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
- To have an overview of the demands and workflow of the Practice during the working day. To assist the Practice Manager in the daily management of the appointment system for registered and walk in patients.
- To liaise with hospitals or community for patients clinical letters/discharged letter/referral/outpatient appointments
- To adopt a proactive approach and deal with any issue relating to Reception which may arise.
- Prioritising daily duties to ensure deadlines are met
- To organise clinical/staff meeting and taking minutes.

**Bolingbroke Medical Centre**
- Patient engagement - proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
- Ad hoc duties as required from clinical and management team.
- Effectively signpost patients to services appropriate to their needs
- Ensure tasks in EMIS workflow are actioned within a 48-hour time frame where possible. Chasing results for patients and sending letters to patients who need to book an appointment.
- To ensure data protection policy is adhered to when sending patient identifiable information.
- To assist with the DNA Policy - tracking patients who DNA their appointments and sending letters to them
- To distribute letters, memorandums, reports, and general correspondence as required and to ensure efficient maintenance of all records in accordance with Statutory and Company procedures.
- To accurately scan and code clinical correspondence on to patients record using the clinical software.
- To accurately manage the clinical correspondence once trained and assist with the GP’s
- To attend and contribute to staff meetings and development meetings constructively.
- To identify problems with the operational systems in use within reception and make recommendations for improvement.
- In keeping with the general management role and as may be determined by the Practice Manager.
- To assist with QOF Management - booking patients in for their annual reviews
- To Assist with enhanced services including PACT and Carers
- Report any untoward incidents such as complaints, clinical emergencies, and injury as per company policies/procedures.
- To provide administrative and clerical support and other support which may be requested from time to time by Practice Manager
- IT troubleshooting - reporting errors with computers, printers and software to the appropriate IT service desk.
- Ad hoc duties from clinical and management team.

**This job description is not intended to be exhaustive and from time to time you may be required to take on other tasks in addition to those detailed above**

**Bolingbroke Medical Centre**

**CRITERIA ESSENTIAL DESIRABLE**

**Qualifications ** GCSE or equivalent. Further education or
vocational training
- NVQ in Administration

**Experience ** MUST HAVE EMIS WEB EXPERIENCE. Previous administration experience in GENERAL PRACTICE setting.
- Experienced in providing information and Knowledge of databases. advice to patients/relatives. Customer Service
- The ability to exercise judgement when Training or formal dealing with patient enquiries /problems, reception training
- Excellent Computer Skills.
- Very good knowledge of EMIS web clinical system & ERS workflow

**Skills and ** The ability to manage own workload and act
**Knowledge **independently.
- Experience working with EMIS Web
- Excellent communication and interpersonal skills.
- High degree of accuracy with regard to patient correspondence and filing.
- Sensitivity and empathy with people from different backgrounds.
- Good standard of literacy and numeracy.
- Ability to work without close supervision.
- The ability to work to a professional standard

**Other Factors ** Ability to provide guidance and mentoring to
other staff.
- Ability to influence o

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