Visitor Experience Officer

4 months ago

Bath, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Are you a passionate individual with great organisational skills and a good eye for detail? We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round.

We plan for invitations to interview going out at lunch time on Monday 29th.

What it's like to work here:Dyrham Park is a 17th century mansion house with formal gardens set within approx 270 acres of parkland and open all-year round. We welcome visitors from across the world who come to experience wide open spaces, rare surviving history and unique experiences.

This role is focused at Dyrham Park working alongside a Senior Visitor Experience Officer to create and open a great core offer across the park, garden and house. The Visitor Experience team supports each other daily and there may be occasional days spent across the Bath Portfolio (Prior Park Landscape Garden, Bath Skyline, Bathampton Meadows and Bath Assembly Rooms) supporting with the delivery of seasonal programmes of events.

As part of this role you will be working 1 weekend in 3 and form part of the Duty Management rota.

What you'll be doing:As a Visitor Experience Officer you'll help deliver the day to day operations of the visitor experience and core offer at Dyrham Park. You will enable a broad range of visitors to have outstanding and inspirational experiences through consistent high quality presentation, access and service.

You'll be part of a broader team responsible for discovering visitor needs, delivering great service, promoting good communication across the site and creating great days out.

**Please also read the full role profile, attached to this advert.**

Who we're looking forIt’s a significant role at a busy property and we need someone who can take on a challenge. While we don't expect applicants to meet all experience and knowledge listed this gives a full picture of what skills or knowledge you may use or learn in this role. The key skills we are looking for are;
- A flexible customer focused approach, with high standards of customer service
- Excellent people skills, enabling strong relationships, both externally and internally
- Experience of working to multiple deadlines and managing own workload
- Outstanding organisation and planning skills, and a good eye for detail
- Understanding of the aims and ethos of the National Trust
- Excellent communication skills, both verbal and written, enabling strong relationships across teams and an ability to engage with visitors in a variety of situations
- A hard working approach, be committed and a team player, with an understanding of working with or supervising volunteers

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 29/02/24)

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