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Receptionist

4 months ago

Blackburn, United Kingdom Blackburn & Darwen Youth Zone Full time

**Job Role: Receptionist**

**Accountable to: Reception Team Lead**

**About Blackburn & Darwen Youth Zone**:
Blackburn & Darwen Youth Zone is a 21st century youth hub located at the heart of Blackburn and a dedicated site in Darwen, open to young people aged 5 to 25 years old, aiming to change the prospects offered to young people in the area. Our vision is to be at the heart of the community, collaborating to create a more cohesive and prosperous Blackburn and Darwen.

We are one of the leading youth organisations in Blackburn, with a membership of over 2,500 young people. We are open 7 days a week, 52 weeks of the year and offer over 40 different activities and opportunities in our open access youth club.

**Context of Role**:
Blackburn & Darwen Youth Zone is an iconic, state-of-the-art facility for young people in the heart of Blackburn which opened in June 2012.

We are seeking a dynamic and friendly Receptionist to join our team and become the welcoming face of our organization. As the first point of contact for visitors, volunteers, and members, the Receptionist plays a crucial role in creating a positive and inclusive atmosphere for everyone who enters our facility. This position is based primarily at our Blackburn Youth zone but some travel to Darwen may be required.

Join our team and help us create a welcoming and supportive environment where young people can learn, grow, and thrive

**Main Responsibilities**:

- **Greet and Assist Visitors**:Welcome visitors, members, and volunteers with a warm and friendly demeanor. Provide information about the Youth Zone's provisions, activities, and services.
- **Answer Inquiries**: Respond to inquiries from visitors and callers regarding Youth Zone provisions, memberships, events, and general information. Direct inquiries to the appropriate staff members when necessary.
- **Manage Front Desk Operations**: Maintain a tidy and organised reception area. Manage incoming and outgoing mail, packages, and deliveries. Answer phone calls and transfer them to the appropriate departments.
- **Membership Support**: Assist with membership sign-ups and renewals. Provide information on membership benefits and offers. Maintain accurate and up to date membership records and databases.
- **Administrative Support**: Provide administrative support to various departments as needed.
- **Safety and Security**:Monitor access to the facility, ensuring that only authorised individuals enter. Enforce safety and security procedures, including signing in visitors and issuing visitor badges.
- **Event Support**: Assist with the planning and coordination of Youth Zone events, including setup, registration, and cleanup. Provide on-site support during events as needed.
- **Meeting/Facility Hire Support**:Booking and preparing rooms for meetings/Delivery.
- **Collaboration**: Collaborate with other staff members to ensure a seamless experience for visitors and members. Communicate effectively with colleagues to address any issues or concerns.
- Any other duties which may be required by the Senior Management Team of the Youth Zone.

**Measurable Outputs**:

- Zero complaints from service users
- Increase in service uptake

**Person Specification**:
**Education/Training/Qualifications**
- Qualified to GCSE level to include Maths and English.

**Experience**:

- Strong verbal and written communication skills are essential for interacting with visitors, members, and staff members.
- Previous experience in a customer service or receptionist role is preferred. Experience working with youth or in a community-based organization is a plus.
- Experience of working within a Reception/Administrative environment
- A history of answering the phone in a professional manner and direcitng the call to the correct department.
- Proficiency in using computer systems 9preferable Google Workspace) to include data inputting.
- A positive and friendly demeanor, with a genuine desire to help others. Ability to remain calm and professional in challenging situations.
- Willingness to work collaboratively with colleagues from diverse backgrounds. Ability to contribute to a positive and inclusive work environment.

**Knowledge**
- Ability to multitask and prioritise tasks.
- Ability to interact with young people from a range of different backgrounds and a commitment to youth development.
- Passion for working with young people and making a positive impact in the community. Commitment to the mission and values of Blackburn and Darwen Youth Zone.

**Working hours**

The usual hours of work are 17.5 hours a week generally following this working pattern:
Monday 3:30-9pm

Tuesday 9am-1pm

Wednesday 5-8pm

Saturday 5-9pm

**Interview Date**: Interviews will be held on Thursday 9th May 2024.

**Remuneration package**

**Salary**: £11.44 per hour

Holidays: 33 days inclusive of 8 Bank Holidays (prorated for part time staff)

Pension: Blackburn & Darwen Youth Zone operates a workplace pension scheme with Royal London for auto