Workforce Coordinator
5 months ago
We are seeking a Workforce Coordinator to join our growing Service Centre, this role is based on site in Redhill, Surrey. The office is in a central location within proximity to transport links and all the benefits you’d expect a large company to offer.
This independent contributor role will oversee productivity across our 3 sites and all inbound channels. The Workforce Coordinator is responsible for analysing both real-time and historic data, adjusting resourcing and forecast planning, to enable the Service Centre to optimize delivery.
All new joiners receive a laptop and a home working kit upon joining. After successfully completing the 6-month probationary period, team members have the flexibility to work from home for up to 1 day per week.
**The Role**
- Responsible for resource allocation across all sites, maximizing productivity and SLA adherence.
- Work closely with Service Centre Management to prioritize deliverables appropriately.
- Monitor and report on Agent and Queue performance, determining corrective plans of action as required.
- Analyse and interpret Service Centre operational model, identifying any lapse in productivity and performance to Team Leaders and Service Centre Management
- Strategically aligning Service Centre resource to business objectives
- Forecast demand, raising peaks in demand in advance to allow resourcing discussions to occur.
- Identify ways to optimize performance and productivity.
- Responsible for scheduling shrinkage/meetings to meet demand
-
Project Coordinator
4 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeIn WTW's Outsourcing Business, Admin Operations is a dynamic team of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes, and talent pools delivering diverse operational models, processes, and...
-
Care Coordinator
5 months ago
Redhill, United Kingdom Right at Home UK Full time**Job title: Care Coordinator** **Company Name: Right at Home Reigate & Crawley** **Location: Redhill** **Salary: £23,000-£27,000** **Are you looking to join a family-feel team that really values and appreciates their workforce?** **Are you looking for an opportunity to grow and develop in a high-quality homecare business?** Right at Home Reigate and...
-
Care Coordinator
5 months ago
Redhill, United Kingdom Right at Home UK Full time**Job title: Care Coordinator** **Company Name: Right at Home Reigate & Crawley** **Location: Redhill** **Salary: £23,000-£27,000** **Are you looking to join a family-feel team that really values and appreciates their workforce?** **Are you looking for an opportunity to grow and develop in a high-quality homecare business?** Right at Home Reigate and...
-
Global Evacuation Coordinator
3 weeks ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Title: Global Evacuation CoordinatorJob Summary: We are seeking a highly skilled Global Evacuation Coordinator to join our team at International Medical. The successful candidate will be responsible for coordinating the evacuation of patients from around the world, working closely with our medical team to ensure the safe and efficient transportation of...
-
Design Coordinator
5 months ago
Redhill, United Kingdom Balfour Beatty Full time**About the role** Here at Balfour Beatty, our work inspires communities and advances society. Our commitment to sustainability looks even further - generations further. Join our Rail UK team as a Design Coordinator and you’ll be part of our legacy. **What you'll be doing** As As a design Design Co-ordinator you will responsible for the Project...
-
Pension Project Coordinator
3 weeks ago
Redhill, Surrey, United Kingdom WTW Full timeAs a key member of our team, you will provide critical support to senior associates in the production of pension increases, benefit statements, and administration reports. You will also be responsible for testing automated calculation solutions and ensuring that all delivery promises and performance standards are met.We value flexibility and diversity in our...
-
Yard Supervisor
5 months ago
Redhill, United Kingdom Pioneering Recruitment Full time'''Duties''' - Oversee and manage daily operations of the yard, ensuring efficient and safe workflow - Coordinate and supervise the activities of yard personnel, including assigning tasks and providing guidance - Monitor inventory levels and coordinate with procurement team to ensure adequate stock levels - Ensure timely loading and unloading of materials -...
-
Evacuation Coordinator
5 days ago
Redhill, Surrey, United Kingdom International Medical Full timeEvacuation Specialist RoleWe are seeking a highly skilled Evacuation Specialist to join our team at International Medical. The successful candidate will be responsible for arranging evacuations and repatriations, working closely with our Critical Care and Transport Manager and Case Managers.ResponsibilitiesManage cases that meet the Critical Care and...
-
Evacuation Coordinator
2 months ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Title: Evacuation SpecialistAt International Medical, we are seeking a highly skilled and experienced Evacuation Specialist to join our team. As a key member of our Critical Care and Transport department, you will play a vital role in arranging evacuations and repatriations for our clients.Key Responsibilities:Manage cases that meet the Critical Care and...
-
Evacuation Coordinator
3 weeks ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Title: Evacuation SpecialistJob Summary: We are seeking a highly skilled Evacuation Specialist to join our team at International Medical. The successful candidate will be responsible for arranging evacuations and repatriations, managing cases that meet the Critical Care and Transport criteria, and ensuring all internal and external communications are...
-
Evacuation Coordinator
3 weeks ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Title: Evacuation SpecialistJob Summary: We are seeking a highly skilled Evacuation Specialist to join our team at International Medical. The successful candidate will be responsible for arranging evacuations and repatriations, managing cases that meet the Critical Care and Transport criteria, and ensuring all internal and external communications are...
-
Insurance Portfolio Manager
3 weeks ago
Redhill, Surrey, United Kingdom Aon Full timeInsurance Portfolio ManagerAon is seeking a skilled Insurance Portfolio Manager to join our team. As a key contact with our clients, you will be responsible for delivering Aon's depth of capabilities to meet their evolving risks.Key responsibilities include:Managing a portfolio of large mid-market corporate clientsDriving, coordinating, and managing the...
-
Insurance Operations Manager
2 weeks ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Summary:We are seeking a highly skilled and experienced Critical Care and Transportation Specialist to join our team at International Medical. As a key member of our operations team, you will be responsible for coordinating all aspects of medical and non-medical related repatriations and evacuations.Key Responsibilities:Oversight of coordination of all...
-
Account Manager
1 month ago
Redhill, Surrey, United Kingdom Maximus Full timeJob Title: Account ManagerMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking an experienced Account Manager to join our team in the UK.About the RoleThis is an exciting opportunity to work with regional and key employer partners to establish and grow a pipeline of...
-
Account Manager
1 month ago
Redhill, Surrey, United Kingdom Maximus Full timeJob Title: Account ManagerMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking an experienced Account Manager to join our team in the UK.About the RoleThis is an exciting opportunity to work with regional and key employer partners to establish and grow a pipeline of...
-
Account Manager
3 weeks ago
Redhill, Surrey, United Kingdom Maximus Full timeJob Title: Account ManagerMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking an experienced Account Manager to join our team in the UK.Key Responsibilities:Develop and maintain strategic relationships with regional and key employer partners and organisations.Establish...
-
Operational Resilience Lead
5 months ago
Redhill, United Kingdom WTW Full timeWithin the Insurance Portfolio of Outsourcing line of business, operational resilience specifically includes critical systems and processes supporting including Payroll, Query Handling, Complaints Handling and One-off/ Lump Sum Payments. Great opportunity to join our Outsourcing line of business as an **Operational Resilience Lead **responsible in...
-
Insurance Manager
1 month ago
Redhill, Surrey, United Kingdom International Medical Full timeJob Title: Critical Care & Transportation ManagerAt International Medical, we are seeking a highly skilled and experienced Critical Care & Transportation Manager to join our team. As a key member of our operations team, you will be responsible for coordinating all aspects of medical and non-medical related repatriations and evacuations, as well as cases that...
-
HR Assistant
5 months ago
Redhill, United Kingdom First Call Human Resources Consultancy Full time**Job Vacancy**: HR Assistant **Company**: First Call Human Resources Consultancy **Location**: Redhill **Type**: Full-Time/Part Time **About Us**: First Call Human Resources Consultancy is a leading HR firm dedicated to providing exceptional HR solutions to businesses of all sizes. With a commitment to professionalism and innovation, we offer a range of...
-
Account Manager
4 weeks ago
Redhill, Surrey, United Kingdom Maximus Full timeJob Title: Account ManagerMaximus is a global organisation that specialises in providing health and employment services to millions of people every year. We are seeking an experienced Account Manager to join our team in the UK.About the RoleThis is an exciting opportunity to work with regional and key employer partners to establish and grow a pipeline of...