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Cashier (6 Months Ftc)

4 months ago

Birmingham, United Kingdom Metro Bank PLC Full time

**Team** Retail & Business Banking

**Location** Birmingham

**County** West Midlands

**Ref #** 20805

**Closing Date** 15-Dec-2023

**This position is full-time a 6-month Fixed Term Contract for a January Start**

**Our promise to you**
- We will make sure that you are well-rewarded by providing you with a competitive salary and generous holiday allowance
- We will give you the training to ensure you succeed in your role

**What you will do**:

- Greet and welcome customers, providing exceptional customer service at all times
- Manage cashier transactions, supporting customers with daily banking, including cash, card, and cheque handling
- Identify and address customers’ needs and advise them on our products and services accordingly
- Take full ownership of customers’ queries through to resolution
- Help customers with the Magic Money Machines and Safe Deposit Boxes
- Actively participate in the store events
- Support new colleagues joining Metro Bank

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

**What you will need**:

- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Ability to balance building relationships with your customers with attention to detail - we are a bank after all
- Strong computer skills with working knowledge of Microsoft Office
- Be flexible to work a variety of shift patterns over the weekend
- Ability to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy)
- Right from the start, we'll give you full training and great support, so you don't need previous experience of finance or banking, but you do need experience of dealing with customer service queries

We have been awarded the “Most Loved Workplace” At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

**Important Footnote